ALL Car dealers are slime
"ON a brighter note...the dealer called me and said if I can promise them an excellent rating when BMWNA calls me for the survey, he will give me free floor mats and help me install the changer. I hope he keeps his word.. "
That is such crap - you even said he forgot some key-memory settings. You should have gotten the floor-mats at closing - for free and he should have gotten the settings right the first time you asked. DO NOT give him an excellent rating - he doesn't deserve it! Just promise him that you will to get your stuff, then let BMWNA customer service know the reality.
"ON a brighter note...the dealer called me and said if I can promise them an excellent rating when BMWNA calls me for the survey, he will give me free floor mats and help me install the changer. I hope he keeps his word.. "
That is such crap - you even said he forgot some key-memory settings. You should have gotten the floor-mats at closing - for free and he should have gotten the settings right the first time you asked. DO NOT give him an excellent rating - he doesn't deserve it! Just promise him that you will to get your stuff, then let BMWNA customer service know the reality.