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A little background on the issue...

We all know the concept of "shady used car salesmen", but let's be honest. Usually this term calls to mind someone slinging '88 Pontiacs at an out-of-biz gas station turned car dealership. I NEVER thought I'd encounter this type of behavior at a luxury dealer until I went to Elmhurst. I have been going there for service for a while with no complaints, and figured to expect the same treatment from the sales group. Not so much....

I had been browsing used X5's when a particular dealer who happens to have a nice window view came out to help me. We talked about 2 cars, both V8's, one in blue and one in black. I liked the black one, so I took it out for a spin. Very enjoyable, I'll say.

Following the test drive, and after looking elsewhere, I e-mailed the salesman and we began a dialogue on the vehicle (the black V8) that I wanted. He started by giving me the price they wanted, evaluating my trade, and over the course of the week we came to a nice arrangement...

I am sitting at his desk, pen and check in hand, and just waiting to cover final numbers when this guy asks "were you looking at the black V8 4.4 or V6 3.0? Because the V8 will be a different price..."

WTF!!!! I had not EVER looked at ANY of the V6's. The email string between us clearly shows that I was talking about the V8, as evidenced by the miles and initial pricepoint. (incidentally, the V6 has an extra 20K+ miles) This guy just tried to play me! Got me all the way to the office ready to go, and then pulls out on the price we negotiated over an entire week!!!! Is this even legal? Are email negotiations binding as if in writing?

After expressing my displeasure, he "worked" the new price, bringing it down about 1/4 of the way to the price we actually negotiated, which was not enough to make the deal regardless of how angry I was. Add the anger, and as you can imagine, I walked out.

This dealership should be ashamed about this behavior! Are they really in such a good place financially that they would screw a prospective buyer out of a V8 SUV in a time when SUVs aren't exactly flying off the lots?

If anyone knows the ownership of this dealer, please let me know!!! I'd like to have a few words....

(Sorry for the repeat post, first one in the wrong place....)
 

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I would never deal with Elmhurst, they're really bad. I had many problems with service over there, so I don't suggest it! You'd be better off going to Patrick BMW or even better, go to Laurel BMW and ask for Viga. Great guy! Amazing customer service and very loyal guy who will not only sell you a car but build a relationship with you! Tell him that Paul with Space Gray Z4 sent you. We bought about 10 cars from this guy already!
 

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You'd be better off going to Patrick BMW or even better, go to Laurel BMW
:yikes: Are you kidding? It's like going from bad to worse. You guys are neubies here...nothing wrong with that. Check out the threads for the Chicago dealers. Laurel sucks and many have stated that. They pulled the same thing on me but worse. I had the numbers on a lease crunched out and special ordered the car. Waited 2 months for it and they jacked up the payments by $3000 on the day of delivery.

Patrick basically kicked me out of the dealership because I wasn't buying that day...seriously! And their ads on the radio are annoying as anything.

BMW dealerships in Chicago are notorious for pompous sales and service. The worst, IMO is Anderson. They are in the sticks and act like it...totally classless. On the flip side, Perillo has a chip on their shoulder because they are downtown. Same with Fields because they are on the North shore.

So far, the only one that has treated me professionally and somewhat honestly (as much as you can get from a dealership) is Motorworks.
 
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