Yeah to be honest I have no idea about this "clown nose" red thing stuff, I have a '92 525i. But, when it comes to letting the right people know, i wholly agree. I get service done at Thompson BMW. They will do ANYTHING and EVERYTHING to make you happy. I am 17, I bought a used 525i 5Spd from them, they treated me (a 17 year old) like everyone else, offering warranty stuff, they even did the 100k service free of charge, i talked them down in price of the car... It's not you, it's the dealer. Like, a lot of people say "I am no good at haggling" well that's untrue, you're the customer. The dealer's job is to provide you with satisfactory or (in my experience with Thompson BMW) better service. Seriously consider talking to the management at your local dealer. You can often go right to the service department and page a rep. Another good strategy is to go straight into the showroom and ask to speak to the manager (not sure if you've confronted the manager when buying your car, but I did). This will assure you that you will speak to the manager because there will more than likely be other people in the showroom either going through the paperwork or expressing interest in the dealer and automobile. Good luck.