An optimist, perhaps it’s possible that BMW will listen, learn and take heed to better serve their customers. Unfortunately, as suggested by many, they probably don’t really give a d___. (After all, everything is favorable and going well for BMW at this time.) Well, to tell my story, I ordered my car on 3/6/2002 with the completed build date of 4/2/2002. (Reasonable expectation so far, huh? ) Now comes the real problem, unfortunately the d___ car was built in South Africa and for the life of me, I am not certain that SA is a real BMW manufacturing facility. Why, the car was released to a shipping line on 4/11/2002 and then nothing happened until 4/19/02. (Ouch, not exactly a credible accounting for time value of money). But wait, it gets better. On 4/22/2002 BMW’s brilliant expeditors (or perhaps because it is a SA assembled vehicle) decided to ship the car to Germany. (This seems silly, since it rightfully belongs on its way to the USA). Please don’t leave me now, unfortunately, it isn't over. I am now told that tracking the vessel is impossible because the car is aboard a Japanese carrier, however, not to worry because it is expected to arrive in the USA on 5/23/2002. Now comes my good fortune, a call from BMW today informed me that the delivery center will be in a position to deliver my car ordered on 3/06/2002, no later than 6/06/2002. Service for the customer, you gotta love it!!!!!