I wouldn't put any trust in their opinions. However, this data is based on incidence of problems and it is compiled the same way across all car models. As long as they have adequate data, it should be broadly representative. Of course, a single sample could be better or worse. I think the issue that is being highlighted here is that BMW spends most of its time on engineering high quality in terms of performance in engine, ride and handling. It would seem less time is spend on reliability. As an example, one reason they offer three to four years maintenance free is to offset customer complaints due to reliability issues. I have had my 550i into the dealership at least 8 times for non-routine maintenance issues in the last 18 months-each time it is something different. My incidence of such visits for Lexus and Acura over the last 15 years during the same time window of 18 months has been typically 1 or 2. I prefer to drive the BMW, but I know it will be more trouble, particularly when you move out of warranty.