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Have two questions: (1) Is there a BMW tech support number available (for questions which seem beyond my dealer)? and (2) does anyone know how I could get a list of custom settings accessible to dealers?
Background to questions. My dealer tells me there are several "custom" settings dealers can make which are not accessible via I-drive choices on my recently acquired 2006 550i. For instance, when I thought there was a problem because the innermost of two headlights (each side) on my car never came, the service manager said my build series had bi-Xenon headlights--inner headlights were daytime running lights only. He said dealer would have to program them to come on and offered to do that--later I got the bill for $113 which apparently covered their cost of hooking up to computer. I asked for list of other settings dealer could set and he said BMW is always making running changes during model year production so no printed list of various settings exists--he said he can access list for my specific car by hooking up to computer at another charge of $113, but there is no printed list. Seemed strange because wife's Lexus has list of this type of settings included in owners manual. Seemed like there must be a similar list for my BMW so I called BMW customer service. They said BMW relies only on dealer network for tech support so they could not offer any tech support.
Thank you for help.
Background to questions. My dealer tells me there are several "custom" settings dealers can make which are not accessible via I-drive choices on my recently acquired 2006 550i. For instance, when I thought there was a problem because the innermost of two headlights (each side) on my car never came, the service manager said my build series had bi-Xenon headlights--inner headlights were daytime running lights only. He said dealer would have to program them to come on and offered to do that--later I got the bill for $113 which apparently covered their cost of hooking up to computer. I asked for list of other settings dealer could set and he said BMW is always making running changes during model year production so no printed list of various settings exists--he said he can access list for my specific car by hooking up to computer at another charge of $113, but there is no printed list. Seemed strange because wife's Lexus has list of this type of settings included in owners manual. Seemed like there must be a similar list for my BMW so I called BMW customer service. They said BMW relies only on dealer network for tech support so they could not offer any tech support.
Thank you for help.