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I dropped off my 2017 750i for standard maintenance on 10/31 (about 10 days ago) to perform an oil change, filters, and a loose trim piece. Basically, normal low-priority tasks. After about 6-7 days in the shop, the service manager called me and said they just found out that there is an open recall or service bulletin on my car regarding "charge air pipes" cracking and leaking antifreeze. They said they have some of the parts necessary in stock but a gasket is on backorder until 11/29.

They are refusing to release my car back to me because of liability concerns on their end. I am arguing that should I of known of this service bulletin beforehand, I could have (or not have) made the decision to keep the car until the part came in and bring it in for service at a later date. They are essentially keeping my car without my permission in order to cover their own liability risks. This would mean they would be holding onto the car for over six weeks.

I bought the car as part of the BMW hotel and shuttle program (livery) and use it as part of a limousine fleet. The delay is causing and will continue to cause a serious dent in our sales for every day in stays out of service.

Is there any legal standing for this? I really would like the car back. They confirmed that my car does not show signs of the defect but they still have to perform the work regardless. I am also making considerable monthly payments on the car.

I called BMW customer service and spoke to escalations but they are not being very helpful. Any thoughts/ideas?
 

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Your car is probably taken apart already and it really doesn't make sense to put it back together only to take it apart again. I also do not understand the part problem. (My '17 got taken care of this week with no wait for parts but all it needed in the campaign was new stainless turbo feed lines).

Didn't they give you a loaner?
 

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Your car might be taken apart already and it really wouldn't make sense to put it back together only to take it apart again. If it isn't taken apart, I don't see why they wouldn't give it back. It is not a mandatory safety recall. I also do not understand the part problem. (My '17 got taken care of this week with no wait for parts but all it needed in the campaign was new stainless turbo feed lines).

Didn't they give you a loaner?
 

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I dropped off my 2017 750i for standard maintenance on 10/31 (about 10 days ago) to perform an oil change, filters, and a loose trim piece. Basically, normal low-priority tasks. After about 6-7 days in the shop...
My question is, didn't you wonder why it was taking them 6-7 days to perform the above tasks that should only take AN HOUR? :dunno:
 

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Sejanus
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Legally, you could demand the return of your car...as is. Of course, the dealership would be within their rights to require that you release them from any liability or recourse. I think the smart move for you would be to negotiate a comparable loaner.
 

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I am assuming they gave you a loaner. There is no way in the world the dealership can hold your car for a month or two and not give you a Loaner.
 

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The Entertainment Guru
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I dropped off my 2017 750i for standard maintenance on 10/31 (about 10 days ago) to perform an oil change, filters, and a loose trim piece. Basically, normal low-priority tasks. After about 6-7 days in the shop...
My question is, didn't you wonder why it was taking them 6-7 days to perform the above tasks that should only take AN HOUR? <img src="http://s1.bimmerfest.com/forums/images/smilies/iono.gif" border="0" alt="" title="Dunno" class="inlineimg" />
This....?

In any case... Wow!
 

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I recently dropped my 2009 off for an oil leak. I was given a 2019 750 m sport with a little over 1,000 miles on it. When they treat me like that I don***8217;t care how long they keep my car.
Upper and lower oil pan gaskets were leaking. All covered under warranty. As an added bonus when they were putting the oil pan back on they over torqued it and cracked it. I now have a new oil pan as well...$3,200 worth of work for my deductible.
 

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Premium Member
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I recently dropped my 2009 off for an oil leak. I was given a 2019 750 m sport with a little over 1,000 miles on it. When they treat me like that I don't care how long they keep my car.
Upper and lower oil pan gaskets were leaking. All covered under warranty. As an added bonus when they were putting the oil pan back on they over torqued it and cracked it. I now have a new oil pan as well...$3,200 worth of work for my deductible.
How is a 2009 still under warranty? Is it 2019?
 

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my dealership gave me a 7 series as a loaner for the first 2 years of my lease. Only recently did they drop down to a new 2018 5 series. Which is fine to me.
 
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