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Greetings! New here with a basic understanding of auto repair. That said, my local BMW dealership made some bonehead errors when performing a recall repair. My question is whether these specific errors caused more problems AND/OR could any of the additional parts needed to be removed and reinstalled to perform this repair cause the problems I will be describing.

I will try and keep this specific but not overly detailed but please ask any questions for facts that I’ve failed to mention here that can be of help. In any case on to my situation:

1st Time:
My teenage daughter has a 2007 328i which was a gift from Grandma. In November Grandma took the car which had 144,625 miles for repairs to replace the PCV Valve Heater and Blower Motor Wiring per BMW’s recall. Grandma also paid $179 for a complete vehicle inspection while it was there.

Less than 3 weeks later when the car has 145,244 miles (619 miles since the dealership’s repairs) my daughter’s call start smoking and must pull over. I drive the 25minutes where she is at open the hood which looks like something had exploded in there like the coolant. The shocking part was when I noticed a large plastic piece on top of the radiator / fan out of place as if it was blown off (I don’t know the name of the piece but picture has been attached). I noticed that some 4 + screws or bolts were missing which secures this piece. In addition, there was a missing clamp that secures the Air Box Intake Tube (also pictured).

Had my sister buy coolant and a hose clamp so we could drive the car some 1.5 miles to my ex-wifes place. After putting in some coolant and clamp but still no screws started the car. Within 10-15 seconds the car starts smoking. I open the hood and now notice a hose has come off and threading to some other piece has broken off (picture attached). So we end up having it towed to the ex-wife’s. To be towed to the Dealership the next morning. I take a number of pictures

2nd Time:
Car is towed to the dealership, Service Advisor immediately gets manager involved after showing her the pictures. Advisor admits they made an error with not putting the screws/bolts back to secure to that piece that I’ve pictured but told by the Manager that that error of the missing screws/bolts nor the workmanship performed in November was not the cause of the busted hose or broken piece but will do me a “favor” and discount me for these repairs. I end up paying $600+ dollars which includes a charge of $189.30 for a “cooling diagnosis”.

3rd Time:
In late January car has close to 147,000 miles and a high temperate warning light comes on. Engine becomes sluggish. I contact Dealership again and have it towed. Dealership says this problem is due to the thermostat and water pump. That the radiator has an active leak causing the fault with the water pump. They ran another diagnostic (NOT at my request) and have now come up with a host of deemed problems with the car and a number of fault codes. Dealership again states that these new problem have nothing to do with the prior workmanship that was performed in November and December.

Is this really all coincidental? To someone who is not a professional mechanic this all seems related. It may not be the specific recalled parts but it would very reasonable it may be due to ANY other part(s) need to be taken off to perform any of the two repairs performed. I say this given their clear negligence in the simple fact they did not reassemble parts they had taken off.

Any help would be greatly appreciated! It’s certainly a waste of time if these are not their fault but if it is, then I most definitely want to call them out on it and I should not have to pay the thousands of dollars they say is now needed to fix these NEW problems.

Thanks for taking the time in reading my post.
 

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Nuclear engineer
02/2012 X5 35d M57Y CPO 100K miles NOKIAN WR G3 20K miles
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Most likely the precise procedure to perform the work is documented at www.NewTIS.info. Enter with your VIN-7 browse / search.

Had you been under the hood previously to see that the issues were not preexisting conditions?
 

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Thank you for the link I***8217;ll check it out. As for previously checking the hood, well if I had any noted it myself I wouldn***8217;t be asking if the dealership was at fault. What***8217;s also bothersome is when they performed their cooling diagnostics they tell me they found a thermostat fault code and said the code was logged about 13,000 miles ago. Why I also find issue with that is that they ran two diagnostics the last one in December specifically for the cooling system as described in their invoice yet no mention either time of this fault code. Both clearly within the 13,000 miles they say it happened.
 

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The unmounted air duct is trivial and has nothing to do with your coolant problem. That said, never take your car to a dealer for non-warranty work. You will be massively overcharged AT BEST. Find a reputable, trustworthy, independent German car specialist.
 

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Without knowing the VIN of your car, it's difficult to say with certainty what the engine is but from your pictures I suspect it's an N52.

You have an electric water pump. This will fail anywhere between 100k and 160K miles.

The hose fitting on the block is made of a plastic that degrades due to heat and coolant chemistry, again within the 100K and 160K mile time frame.

You say you got the car from Grandma. How meticulous was she about having basic maintenance done? Oil change intervals? Coolant change intervals?

A BMW can be a great car but only if it's looked after properly. Either as a DIY or a skilled indy who cares about workmanship. That dealer clearly does not and appears to be happy to charge for substandard work and possibly, work not performed at all, so as the saying goes, why keep doing the same thing and expect a different result......
 

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...my local BMW dealership made some bonehead errors when performing a recall repair. My question is whether these specific errors caused more problems AND/OR could any of the additional parts needed to be removed and reinstalled to perform this repair cause the problems I will be describing...
Assuming YOU, GRANDMA, or YOUR DAUGHTER did NOT work on those components of the car, YES, the dealer's tech(s)/mech-niks did NOT do the job correctly. You need to review, understand, and confront the dealer with the following "BMW Documents."

RCRIT-17V683-0566 which is the "fix" of the Breather Heater per agreement between NHTSA & BMW, and specifies the Specific Procedure to be followed in performing that recall, beginning at page 7 of the attached pdf.

Step 1: On page 7 of that pdf, the procedure calls for removal of the "Ignition Coil Cover" as step 1. I'm NOT sure why that step would be necessary, as you see a photo on p.8 of the pdf showing the tech reaching below Intake Manifold with left arm to access the "Breather Heater." Note the coil cover is in place, and ONLY the air cleaner housing (Intake Filter Housing) and alternator have been removed. That is ALL the procedure expressly prescribes be removed, BUT you have to read the "fine print" or in this case "Necessary Preliminary Tasks" in the referenced procedures, drilling down to see exactly WHAT needed to be removed to perform each element required to gain access to the Breather Heater.

Step 2: Remove alternator per procedure "12 31 020, Removing and installing or replacing alternator" per this TIS page:
https://www.newtis.info/tisv2/a/en/...-alternator-with-drive-mounting-parts/HTnziDm

Step 2a: in order to remove the Alternator, two "Necessary Preliminary Tasks" identified in the above procedure need to be performed: (a) Remove Intake Filter Housing; and (b) Remove Alternator Drive Belt (serpentine belt). Here are those two procedures:
https://www.newtis.info/tisv2/a/en/...-alternator-with-drive-mounting-parts/G1IQZLD
https://www.newtis.info/tisv2/a/en/...-alternator-with-drive-mounting-parts/Gadbdj3

NOTE: There are NO "Necessary Preliminary Tasks" related to "Intake Filter Housing" removal, BUT there IS a Necessary Preliminary Task for Alternator Drive Belt removal, and here's where it gets crazy (as explained below):

Step 2b: As a Necessary Preliminary Step to removing the Alternator Drive Belt, the procedure states: "Remove Fan Cowl" and links the following procedure:
https://www.newtis.info/tisv2/a/en/...-alternator-with-drive-mounting-parts/GNzIhIm

I can see NO reason to remove the fan cowl to release the tensioner on the serpentine belt in order to remove the alternator, BUT they probably followed the FIRST Necessary Preliminary Task for fan cowl (radiator fan shroud) removal which is "Removing Intake Duct" which finally gets us to the parts you have issue with:
https://www.newtis.info/tisv2/a/en/...7-11-engine-oil-cooler-mounting-parts/HZJ5k7l

Since you are in CA, I presume the 328i has the N51 engine, so procedure related to that is linked were applicable.

Please examine those documents to see how "performance" (bonehead or otherwise ;-) of the recall procedure caused your issues, and let us know your thoughts.

George
 

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Kostspieliger Spaß Quandt
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The now failing components are unlikely to be caused by the work from the recall. The cooling system is untouched when changing the PCV heater. The thermostat and water pump are at the bottom right side - no where near the area worked on for the recall. The missing screws on the air duct is just reflective of sloppy work.

At 147K the cooling system was due an overhaul if not previously done. This would include changing several hoses, a new water pump and thermostat. You are likely due a serpentine belt and pulley inspection/replacement too - but check Grandma's records.

This water pump has little warning when about to fail. It does throw a couple of codes but that could well be in the last few thousand miles and not present when the tech scanned 13k ago.
 

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Nuclear engineer
02/2012 X5 35d M57Y CPO 100K miles NOKIAN WR G3 20K miles
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Thanks for the PDF of the recall work package. That is a well detailed procedure when it includes the left hand reach through for access and illustrations of the appropriate tools.

If the service center required a pre-work-scoping inspection then their butt would have been covered for the extraneous work conditions found. If the service center required verification signatures by the mechanic and his inspecting supervisor then a lot of credibility might be recovered for Certified BMW Mechanics.

Thank you very much for the interesting read.
 
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