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Discussion Starter #1
Last September I ordered new headlight covers from Bimmerjakes (a company in Prague, Czech Republic) for my E46, and was charged $176.40 that day. They never shipped the product, and when I demanded they cancel and refund my money, they sent a message claiming the product had shipped. It has still never arrived, and I don't believe they ever shipped it.

Don't do business with Bimmerjakes.

Here's the history of my communications with them:

9/26/18

Ordered headlight covers and paid $176.40 that day.

10/5/18

Email to Bimmerjakes: Where are they? No reply from bimmerjakes.

10/9/18

Email to Bimmerjakes: Where are they?

10/10/18

Reply from Bimmerjakes: Don’t have them in stock; will ship soon.

11/10/18

Email to Bimmerjakes: Where are they?

11/12/18

Reply from Bimmerjakes: Don’t have them in stock

11/29/18

Email to Bimmerjakes: cancel my order and refund my money.

12/3/18

Reply from Bimmerjakes: They have shipped! (No reply to my demand to cancel the order.)

12/17/18

Email to Bimmerjakes: Where are they?

12/18/18

Reply from Bimmerjakes: They shipped on December 4th; here’s a tracking link. (The tracking link didn’t work and said nothing about the location of the package after December 4th. I don’t think they shipped anything.)
 

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Resident Curmudgeon
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tell me you paid with a credit card...and NOT paypal, bank transfer or wire transfer....
 

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Discussion Starter #3
tell me you paid with a credit card...and NOT paypal, bank transfer or wire transfer....
Paypal, damn it. Lesson learned.
 

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Discussion Starter #5
PayPal approved vendors give you protection. Report to PayPal right away.


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I did; I opened a case with Paypal. Paypal wants to give these thieves time to make it right, but no product has yet arrived. I think the tracking website they use is bogus, and I hope Paypal will see it that way. I think Bimmerjakes will use that website to claim they delived the product when they didn't. Paypal has given this until the end of January before they look into it further.
 

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Hello,

please do not spread lies. There is a contact email on the website, where you can directly reach out to the person doing complaints or returns. We are relatively small company and there could be delays with the reply (usually 24h). Feel free to use WhatsApp number to solve the issue quickly.

-bimmerjakes
 

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Discussion Starter #7
Hello,

please do not spread lies. There is a contact email on the website, where you can directly reach out to the person doing complaints or returns. We are relatively small company and there could be delays with the reply (usually 24h). Feel free to use WhatsApp number to solve the issue quickly.

-bimmerjakes
There are no lies in the timeline above. That's what happened between 9/26/18 and 12/18/18. Early in 2019 the headlight covers finally arrived--several months late. (So much for 24-hour turnaround.) I never got an explanation for the long delay.

If you're happy waiting over half a year for your parts, then do business with Bimmerjakes.
 

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Resident Curmudgeon
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Hello,

please do not spread lies. There is a contact email on the website, where you can directly reach out to the person doing complaints or returns. We are relatively small company and there could be delays with the reply (usually 24h). Feel free to use WhatsApp number to solve the issue quickly.

-bimmerjakes
lol

You disappear for 20 months and come back with a flat denial, and no explanation for taking months?

Sure.
 

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If that is true, then I apologise for my ex colleague.

lol

You disappear for 20 months and come back with a flat denial, and no explanation for taking months?

Sure.
I did not disappear, I have never been here. One of our buyer send me this thread.

The salesman who worked here at that time is not working here anymore... I forgot to mention it.

We stopped using Czech post services and have changed our carrier to POST NL (Netherlands), DPD, DHL. Orders are reaching USA inside 14-18 days with a regular postage, but now due to COVID it could be around 20 days. There is always an express way to ship the orders using DHL Worldwide Express (1-3 days) for extra 60 USD.

Which E46 do you have? Coupe facelift?
 

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Discussion Starter #11
If that is true, then I apologise for my ex colleague.



I did not disappear, I have never been here. One of our buyer send me this thread.

The salesman who worked here at that time is not working here anymore... I forgot to mention it.

We stopped using Czech post services and have changed our carrier to POST NL (Netherlands), DPD, DHL. Orders are reaching USA inside 14-18 days with a regular postage, but now due to COVID it could be around 20 days. There is always an express way to ship the orders using DHL Worldwide Express (1-3 days) for extra 60 USD.

Which E46 do you have? Coupe facelift?
All right, I'll accept that explanation. Just bear in mind that, when a company charges my credit card immediately and then half a year goes by with no product arriving and no explanation despite multiple inquiries from me, it's hard not to assume the worst. I'm glad you switched post services.
 

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Don't order parts from ricer startups run out of someone's basement.
STICK TO OEM parts !
 

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I just want to update this thread with my experience. I have tried contacting bimmerjakes for over 10 days now since placing my order. I ordered e36 depo headlights which showed in stock when I ordered. Immediately they showed as backordered on my order status. I would like to know how long the back order is and potentially have the order refunded if it's too long.

I have tried contacting them by doing the following

1) Emailed every member of their team multiple times
2) Tried calling all the numbers on their website (which I had to incur international calling fees since I'm in USA)
3) Messaged them on their website chat
4) Messaged them on Facebook ( they read messages and have not replied)

At this point I feel like I am getting ripped off.

BimmerJakes would you like to explain yourself.


My order # is #IN003184

Sent from my LM-V450 using Tapatalk
Hello,

if it was in the period from September and October I am sorry, I was tested positive for COVID-19 and for this reason I could not work. Came back in the mid of October and now we good. I am sorry, I could not affect it.

I explained it to you on facebook you seemed to be ok like 3 weeks ago. I hope everything is ok and you got the headlights.
 

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02/2012 X5 35d M57Y CPO 99K miles NOKIAN WR G3 12K miles
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CoViD, the universal excuse ...
 

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BimmerJakes ending up taking care of me and I could not be happier with the headlights I received! Highly recommend. Covid sucks but fully understand the delay! Thanks again!

Sent from my LM-V450 using Tapatalk
 

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lol

You were screwing people in 2018 and 2019.
 
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