Dave,
interesting topic. I had talked to my client advisor about this once. It's indeed a long way before you become a salesperson and you have to know your shit very well. It's also true that there a few woman salesperson (for instance, at my dealer there's none - at the HQ there are only two)
With the increasing sales BMW AG is training the staff more extensively. I have only positive experience at my dealer, excellent tech guys, excellent post-sale service. Every time after a visit at the dealer, I get a phone call from the Service Quality Department and I'm being asked a bunch of questions regarding the service :thumb:
I haven't seen the program, but I'm guessing it's the BMW Hamburg headquarters. This was the dealership where I got the Alpina for a test drive. (BMW Hamburg is in the 3rd place in the world in terms of yearly total sales)