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Discussion Starter · #1 ·
I dropped my car off at Harms in Munich on July 9 and my car arrived at my dealer in Chicago yesterday, August 16. 5 weeks delivery which I am happy about. Their estimated delivery was off by a week late because my car was "randomly" selected for a more thorough inspection by customs.

Overall, this process was good and my dealership and CA had been very good, but when it came time to go and pick up the car last night, I was upset and not impressed by his lack of service and help.

First, my CA, Abe, wasn't the most curtious for the redelivery. It's almost like he is tired of dealing with me after 5.5 months from date of order to final delivery. I guess he got paid and now he doesn't want to waste any time.

The car was freshly dropped off from the transport truck. It still had Euro plates, but did have a full tank of gas. I looked the car over and everything seemed fine at first, no curb rash, no paint chips, etc, but then when I got to the truck I noticed surface scraches along the back top edge of the trunk lid. I rubbed it with my finger and it didn't go away. Then I noticed that the trunk lid was full of scratches from someone who wiped the car down with a towel. I then looked in more detail all around and the whole hood is covered in these surface scratches. Whoever washed the car, not the Knauz dealer, had used a crappy rag and scratched the hell out of the clear coat leaving behind swirls all over the the black finish.

I mentioned this to the CA and he said, "Sir, you did drive 1500 miles". I said yes, but when I dropped the car off, it was perfect. I didn't get it washed and I didn't leave scratches in it. Regardless of when it happened or who did it, I didn't do it and expect to pick my car up in the same condition I dropped it off in. He acted like a prick the whole time and finally got a finance manager that easily understood the issue and provided me with a free detail and buff which should take care of everything. If not I will cross that bridge at that time.

Also, Abe, my CA wasn't too interested in talking with my wife and I, didn't help us find the key for the car, or even locate the navigation disk. He didn't have the floor mats he said he would have and genuinely acted like we were bothing him. Usually on a re-delivery I would expect them to go through things again to make sure I didn't have any questions. I never had that opportunity either.

Another CA who we had talked to before, Eduard, helped us with most of these things and our next BMW will definitely be purposed from Eduard. If you are shopping around Knauz BMW in the north suburbs of Chicago, you will get good service, but please deal with Eduard as he is pretty stand up even to customers that aren't his. He is a BMW enthusiast with his own BMW website and information.

The lesson learned is, look you car over carefully when it returns, check everthing out, and don't accept delivery until you are satisfied with the condition or fixes that are proposed.
 

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I agree that your CA needs some attitude adjustment. My interaction with my CA during redelivery was short too but he had all the stuff prepared already.
 

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Thanks for the heads up. I'm picking up my ED from Knauz today or tomorrow. I waited 8 weeks and 5 days (so far) from drop off and no one at Knauz kept me informed. In fact, my bumper was scratched in shipping and the only way I knew about it was my call to BMWNA ED to find out the status. I guess I expected too much, but will take your advice to heart and look over my car pretty carefully.

Good luck with everything else and thanks for the advice!
 

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Discussion Starter · #5 ·
Knauz did work out well. Like I said, Eduard is stand up. I had two CA's that shared the deal, Abe and Hans. Hans is from Munich and helped us to plan the trip and was very useful. Hans wasn't there last night.


Knauz worked out well. I contact Irv early on and he is very much a machine about orders and I wanted something more personal and close to home.

The whole process was painless and unfortunately for Abe at Knauz, your last impressions are what may or may not bring you future sales. Avoid him like the plague, request Eduard.

Eduard helped me choose my car options by setting up 4 different 335's to drive, Auto, manual, sport, no sport, etc to feel them all out.

I have nothing against Irv as I chose a closer dealer, but do not avoid choosing a close dealer because someone else is an ED specialist. Mine went without a hitch and I am driving my car 5 weeks after drop off.


Who was your CA peterma2? Just curious who you worked with and seeing if you experience was different.

I probably saw your car last night. Mine came off the truck and I picked it up. No dealer prep. My CA wasn't working today and said I would have to wait till Sat or Mon to get the car when he was there because he had to be. Kind of interesting since his lazy ass didn't even go through the paperwork with me last night, a finance manager did, so Abe lied to me again. Another lie of the many he did sell me.

Since I am babbling. I gave Abe a good shot. I went into the dealership 2 years ago to look at the new 2006 E90 330i. I got some info took a test drive etc. I stopped back later on to look again. Then I waited till fall, stopped in to see and drive the 335i. Eduard helped us as Abe wasn't there. I let Eduard know I had been working with Abe and he was still cool with helping us. Then I contacted them late winter/early spring to order my car. I called on Abe since I had worked with him the longest. Seriously, I would call the customer loyalty for remembering the guy and giving him the deal since he worked with me longest. Fine, he only makes $250 from me, but dont' sell cars if you don't like the $250 deals.

Anyway, deal with Eduard at Knauz if you are in the area. Also, Knauz will only give BMW service loaners if you by the car there, otherwise you get a car from Enterprise, still free, but it ain't no BMW.
 

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Unfortunately, my car did not arrive today (or so I'm told). I called today around noon and they knew nothing about it (even though I email them on Wednesday when BMWNA told me it was on the truck scheduled to arrive today). I had to ask them to please call me when it comes in - they certainly would not have done that on their own. Oh, well. I'm trying to be patient. On Monday it will be 9 weeks since dropoff. As I said before, I don't know if my expectations are wrong, but I would have anticipated the dealer would have at least been somewhat proactive. My CA wasn't either of the two you worked with. I went there because my boss and two of my cousins know Hans and recommended him highly. Unfortunately, Hans was on vacation when I ordered and I was sent to the CA covering for him. I just want to get my car.
 

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I had a similar experience. My back bumper was damaged and there were several scratches on the car. My CA was great, but his boss was an a$$! He gave me the same line "it's normal for a car with these miles". I was pissed! They did end up fixing everything and I'm happy now. But you are right to expect the car redelivered in the same condition as it was dropped off in!
 

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Unbelievable - I just called to check on whether my car had arrived and was told that it had not. However, I explained that I needed to arrange for someone to take me to the dealership to pick it up and my CA offered to go in the back and see if it had arrived, even though he hadn't received the paperwork. Lo and behold it had been sitting in the back since Thursday night. Of course, now they won't be able to get it through the shop today so I have to wait until Monday to pick it up. :mad:
 
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