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Guys, please stop bashing OP for wishing to take advantage of FCP Euro's return policy, as well as PayPal's return shipping policy. Fact of the matter is, FCP Euro offers a lifetime warranty on all parts, including fluids, but excluding consumables. PayPal offers free return shipping for select online retailers, up to 12 claims per year, $30 per claim.

I understand that many people on this forum will not go through the trouble in order to take advantage of these perks. Some might even feel morally wrong for returning used oil for free. However, we cannot bash OP for wanting to take advantage of these policies.
 

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Discussion Starter #22
I'm not even trying to take advantage of them. All I wanted to know was if going through PayPal really give you free return shipping. I don't mind spending $15-$22 every 6 months etc for oil changes.
 

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I'm not even trying to take advantage of them. All I wanted to know was if going through PayPal really give you free return shipping. I don't mind spending $15-$22 every 6 months etc for oil changes.
Then you are taking advantage of their policies. It's not a bad thing. You're just making good use of FCP Euro's and PayPal's policies/perks.
 

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I brought an oil change kit from them. Next oil change I'll see how much it cost to return the old oil back
This is what I'm wondering. It's likely around $30 to ship 9qts and a filter via Fedex. You'd only get about $30 net back. I don't think it's worth the mess and time since they ask you to fill the containers back with old oil containers and wrap in plastic.

I've used the warranty claim for bushings and sway bar end links that wore out after a few years.

I also made a large order and plan on sending back a thermostat, oil access panel cover, and the upper hose and an air filter(since o rings will get "bothered" when removing). This will be about $100 back and $30 to ship.

Seems like Fedex or UPS is the way to go when shipping out larger packages.
 

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I've never unlocked the FCP business model on how they take back used parts and provide new parts.

Here's a few guesses:

- their cost accountants tag it as damaged goods
- they have a 3rd party insurer and they file a claim
- they register the expense as a tax deduction
- they send the parts back to the OEM for a partial refund

I'm all out of guesses. It would be nice to have FCP share their model.

What's amusing is none of the other FCP competitors can replicate their model.
 

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I've never unlocked the FCP business model on how they take back used parts and provide new parts.

Here's a few guesses:

- their cost accountants tag it as damaged goods
- they have a 3rd party insurer and they file a claim
- they register the expense as a tax deduction
- they send the parts back to the OEM for a partial refund

I'm all out of guesses. It would be nice to have FCP share their model.

What's amusing is none of the other FCP competitors can replicate their model.


Their plan may be to develop buyer devotion to only buying from them. Putting it in your mind that you have a lifetime warranty keeps business away from others.

I, myself reached out to ECS Tuning and they fulfilled. My request outside of their stated warranty. I noted a history of purchases and devotion. Sometimes you get help by simply being a good customer. But, not a guarantee. ECS trusted my reports and sent replacements sight unseen of the reason why. They kept their word after my return.


Sent from my iPhone using Bimmerfest mobile app
 

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Their plan may be to develop buyer devotion to only buying from them. Putting it in your mind that you have a lifetime warranty keeps business away from others.

I, myself reached out to ECS Tuning and they fulfilled. My request outside of their stated warranty. I noted a history of purchases and devotion. Sometimes you get help by simply being a good customer. But, not a guarantee. ECS trusted my reports and sent replacements sight unseen of the reason why. They kept their word after my return.

Sent from my iPhone using Bimmerfest mobile app

I’ve seen the same from Rockauto or any local supplier (from which I always receive 10% off anyway).

Used oil and brake pads is another whole can of ****ery though.

Sorry/not sorry I have a severe disdain for anyone who returns items because of personal fault rather than manufacturing defect. I think Dante wrote a book about it, actually...


Sent from space
 

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I brought an oil change kit from them. Next oil change I'll see how much it cost to return the old oil back
It will probably cost half what you paid for the oil or more. I just shipped a thermostat back to them via UPS ground. $22 for something that weighs less than a pound. I've used the warranty for a number of items. Basically it is worth it for parts that are on the pricier side. Otherwise, not so much.
 

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FCPEuro totally takes back used oil. You pay return shipping, provide the original and replacement order numbers, and boom. You get a refund - Not that hard to understand, and if they're offering such a program you aren't taking advantage of them for it. I'm sure there are plenty of things they can do with that oil to make up for it, on top of getting more dedicated customers buying parts from them.

Think of it almost like marketing, or Google. You get GMail, and all its' features/spam protection etc for free. The cost? You are now their marketing puppet, subject to everything being scanned/documented/used/sold.

FCPEuro may not always have the same program with oil/fluid returns - however, taking advantage of programs while they exist does not make you the devil.

As to the Paypal payments for merchandise... Ask the company themself. I pay with a CC, paid off monthly, and they reimburse the *current market price* of the product to my card. If it was $5 more, I get $5 more. If $5 less, I get $5 less. Either way, I basically get to do my own oil changes for $23 every 3ish months. I'll get a warranty refund when I need to do another transmission fluid change as well since I bought it through them originally, and I'm about 4-6 months out there.
 

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It will probably cost half what you paid for the oil or more. I just shipped a thermostat back to them via UPS ground. $22 for something that weighs less than a pound. I've used the warranty for a number of items. Basically it is worth it for parts that are on the pricier side. Otherwise, not so much.
Being on the west coast you're as far away as you could possibly be... but sounds like you got ripped off on ground. I can ship oil from FL to them, in the northeast, for $23. 6-7 liters in the exact same box that was shipped to me, which is decently sized.
 

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I've returned oil once using their Lifetime Warranty. FCP doesn't have any oils that I like for my 550i so I haven't bought oil from them in awhile. As for the dude getting heated up about shipping oil, FCP and literally every other automotive online retailer will ship oil to you, what's the "ethical" difference if you ship oil back to them LOL?

Also, for free paypal returns, you have to opt in. Just google it and register for it. I've used it once. The order had to be done entirely through Paypal, take the package to your carrier of choice, don't lose the receipt, upload it to their free returns page, and then they either confirm or deny the refund of the shipping costs. Took about a week for the refund to post in my account.
 

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I***8217;ve seen the same from Rockauto or any local supplier (from which I always receive 10% off anyway).

Used oil and brake pads is another whole can of ****ery though.

Sorry/not sorry I have a severe disdain for anyone who returns items because of personal fault rather than manufacturing defect. I think Dante wrote a book about it, actually...


Sent from space
If they offer it and actively tout it in their marketing, what is there to complain about? It is not taking advantage of their policies being that they talk about it all the time. It's what sets them apart from their competitors...giving yourself value in the marketplace by differentiation from competitors is a pretty sound business model.

Also, OP didn't ask for philosophical beliefs over FCP's business practices. Don't get what was so hard about answering his question.
 

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In this thread the business model was asked; IE, how can FCPEuro support this?

Its a marketing program.
Between the drop off of folks who don't want to go through the effort / don't have the lifetime warrantied parts anymore and the folks actually using the paid benefit. The increase in awareness / chatter outweighs the cost.

Not to mention; if someone is actually making a purchase and they have the mindset that the parts are an 'investment'; imagine the upsells they get.
The paypal return shipping idea is very clever; I hadn't considered that.


Regarding the poster calling out the return of a warrantied item (oil) as unethical. How is leveraging FCPEuro's lifetime policy any different then any other warranty program? Should one not leverage a BMW warranty? How about manufacturers who offer included maintenance, should customers forgo those?
FCPEuro has this policy only because it works. Weather or not a customer uses the policy; there are no more ethical implications then if that same customer rolls into BMW for included maintenance.
 

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Discussion Starter #34
I've returned oil once using their Lifetime Warranty. FCP doesn't have any oils that I like for my 550i so I haven't bought oil from them in awhile. As for the dude getting heated up about shipping oil, FCP and literally every other automotive online retailer will ship oil to you, what's the "ethical" difference if you ship oil back to them LOL?

Also, for free paypal returns, you have to opt in. Just google it and register for it. I've used it once. The order had to be done entirely through Paypal, take the package to your carrier of choice, don't lose the receipt, upload it to their free returns page, and then they either confirm or deny the refund of the shipping costs. Took about a week for the refund to post in my account.
The order had to be done entirely through Paypal, take the package to your carrier of choice, don't lose the receipt, upload it to their free returns page, and then they either confirm or deny the refund of the shipping costs. Took about a week for the refund to post in my account.

This is what I heard. Thank you
 

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Shipping a 12-pound, 12x12x10" package from Chicago to Milford, CT via UPS Ground will run you about $22.00 (plus the cost of the box). I'll leave it to you to get quotes from the competition. <img src="http://s1.bimmerfest.com/forums/images/smilies/icon12.gif" border="0" alt="" title="Wink" class="inlineimg" />
I can just reuse the old box. <img src="http://s1.bimmerfest.com/forums/images/smilies/smile3453453.gif" border="0" alt="" title="Smilie" class="inlineimg" /> Fedex is $20 USPS is $15. Not bad for oil changes every 6 months
$32.56 to send that same package from California.
 

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That's was from 94114 via Fedex.
ah you are right. I was looking at something different. That is crazy shipping prices have really gone up. I think we are looking the retail rate where the retail store tacks on fee's. I think we need commercial rate.
 
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