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Picked up my car a little over a year ago (9/21/01)
called up the dealer to schedule an appointment for an oilservice and NYS safety inspection, car still had ~800 miles left on the SI indicator when i called, now down to 300. Service person said that was fine since the car was a year old, they would do the oilservice on 9/24/02 and reset the SI.
Get to the dealer this morning. when they looked me up in the computer, it turns out that i wasn't entered into bmw's warranty database untill 9/26/01, so they initially refuse to do the service and ask me to come back in two days for an oilchange and then come back in 300 miles or whenever the SI hits 0 for the oilservice (what the.....?). talk to the manager and he goes into how they cant do it because BMW NA wont authorize it, but that they would download the data from the computer and see what could be done. talked to my service advisor again and he goes into the mode of "oh, we'll try but it hasnt been a year yet, and we can't do the service unless BMWNA authorizes it" Now it has been over a year, just that someone let the warranty activation slide for almost a week. my registration, even the dealer's database shows a date of 9/21/01
now I already took a day off of work to deal with this, had to get my inspection sticker renewed in any case, but the prospect of having to come back and miss another day isnt sitting too well. Called the advsior's bluff and made a call to BMWNA to get the service authorized. BMWNA called the dealer to give authorizaton for the service, but now they're dragging their feet. my SA put me on hold and hung up on me the first time (methinks he's not happy i called him on his bluff) and went on about how they still need to see if they can do it, even though BMWNA authorized it, and told me i was making a big deal out of nothing when i finally got him on the line the second time.
So, am I making a big deal out of nothing? I'm normally not high strung, but I really dont have the time to take more days off of work because someone messed up a year ago, and also when they set the date for the appointment....
FYI:
http://bimmer.roadfly.org/bmw/forums/e46/archives/forum.php?postid=572995&page=13
TSB about low mileage oilservice
called up the dealer to schedule an appointment for an oilservice and NYS safety inspection, car still had ~800 miles left on the SI indicator when i called, now down to 300. Service person said that was fine since the car was a year old, they would do the oilservice on 9/24/02 and reset the SI.
Get to the dealer this morning. when they looked me up in the computer, it turns out that i wasn't entered into bmw's warranty database untill 9/26/01, so they initially refuse to do the service and ask me to come back in two days for an oilchange and then come back in 300 miles or whenever the SI hits 0 for the oilservice (what the.....?). talk to the manager and he goes into how they cant do it because BMW NA wont authorize it, but that they would download the data from the computer and see what could be done. talked to my service advisor again and he goes into the mode of "oh, we'll try but it hasnt been a year yet, and we can't do the service unless BMWNA authorizes it" Now it has been over a year, just that someone let the warranty activation slide for almost a week. my registration, even the dealer's database shows a date of 9/21/01
now I already took a day off of work to deal with this, had to get my inspection sticker renewed in any case, but the prospect of having to come back and miss another day isnt sitting too well. Called the advsior's bluff and made a call to BMWNA to get the service authorized. BMWNA called the dealer to give authorizaton for the service, but now they're dragging their feet. my SA put me on hold and hung up on me the first time (methinks he's not happy i called him on his bluff) and went on about how they still need to see if they can do it, even though BMWNA authorized it, and told me i was making a big deal out of nothing when i finally got him on the line the second time.
So, am I making a big deal out of nothing? I'm normally not high strung, but I really dont have the time to take more days off of work because someone messed up a year ago, and also when they set the date for the appointment....
FYI:
http://bimmer.roadfly.org/bmw/forums/e46/archives/forum.php?postid=572995&page=13
TSB about low mileage oilservice
