I believe there is a two-year warranty on the replacment part. I seem to recall hearing/reading that somewhere.
Weird, they offered up 100% to me. Make sure you're going through BMWNA for the part.RodimusPrime said:Laertes, how did you manage to get them to pay for 100%? They told me the same thing, (50%) that's why I haven't brought my car in to get fix. Who did you complain to and what about?
I too was given a 50% "Goodwill offer" from BMW. I have to pick up the balance of the part and 100% of the labor. I asked why things have changed and was advised that the decision was made on a "case-by-case basis." This is interesting. On what basis do they choose? Wondering what kind of "complaining" works and to whom. I have been speaking with Petra from BMWNA.laertes said:I emailed as you recommended and had a response by phone within 48 hours.
They offered to pay for 50%of new module.
I complained and they paid 100% 0f part - $168 for labor oop.
I am second owner 1998 540 - 102k
I received a response email within 24 hours. I responded to their resopnse email on the same day and received a call from BMWNA about 2 days later. Just today (9 days after that original email) I received a call from Tim Green of BMWNA who offered to pay 50% on parts and 50% on labor. My "case": I've lived in Chattanooga for about a year and used the dealer for service twice. I've purchased at least $1000 worth of parts apart from dealer service, also. Both times I went in for dealer service they took three times as long as they said they would. I've not been impressed with this dealer. However, I've been to BMW dealers in Macon, GA, Knoxville, TN, Nashville, TN, and Oklahoma City--all were wonderful and did work on time! I'll post back when I get a final quote and take it in for service.jiggapoo said:Just purchased my '98 540i with problematic pixels and 117k miles. I sent my request email today. I'll post back to the thread with a timeline of progress. My local dealer is BMW of Chattanooga, TN.
I just got a call from Jay at BMWNA. He said that they'd pay opr 50% of the part and I'd have to pick up the rest and labor. I asked him why I was getting 50% when other people have gotten 100%.coelacanth said:*update*
Leonora just called me said I'll get a call on Monday from a rep. She apologized for the wait and said that my info. e-mail had just somehow gotten lost in the shuffle. The call 2 days after my follow-up made me feel a bit better. They seem to be on the ball. Now I just have to wait to see how much this'll cost.