Hi all, (apologize for the long post)
Had a massive vibration when braking in my ' 15 535, which was increasingly getting worse. Figured no big deal, just a bad rotor, but at 12,000 miles, okay whatever... Took it to dealer to address this and perform scheduled maintenance and they come back stating rust is causing the vibration and was noted on all four rotors. I think no big deal, you've identified the problem - now fix it, right? Service rep tell me unfortunately, it is not covered under warranty as it is due to lack of use and the cost to fix will be in excess of $1,800. Working on my own cars the better part of my life, I ask him to explain if it's rust on the rotor how it is not knocked off with a few good stops and that cast iron tends to rust if he had not heard. He tells me that since I am the second owner (bought it with 5,500 miles on it) and the mileage is too low based on the build date - (he actually pulled a car fax report on my car) it was essentially not used enough and the rust was caused by "lot rot." Now by rust I mean a build up on the surface area of the rotor, front and back side, where the pads engage the disc - not on the hubs. Almost entirely grooved on both sides of the rotor. I call BMW customer care and the 15 year-old kid who answers tells me that whatever the dealer says - they will follow and I have no other options. He knew less about cars than my wife. I almost thought they were joking for a minute. Left the dealer telling myself I should have bought a Ford. Not the customer service I had anticipated from the prestigious BMW. Somebody tell me where it states in the warranty that a certain number of miles have to be driven or coverage is void. Miles in excess of your warranty, sure. Under it? Please. What if I was an older gentleman driving to the grocery store and church and the like? Then that affects my warranty because I do not drive it enough. I've never heard of such ridiculous garbage - The judge is going to love this one! :thumbdwn: What say you?
Had a massive vibration when braking in my ' 15 535, which was increasingly getting worse. Figured no big deal, just a bad rotor, but at 12,000 miles, okay whatever... Took it to dealer to address this and perform scheduled maintenance and they come back stating rust is causing the vibration and was noted on all four rotors. I think no big deal, you've identified the problem - now fix it, right? Service rep tell me unfortunately, it is not covered under warranty as it is due to lack of use and the cost to fix will be in excess of $1,800. Working on my own cars the better part of my life, I ask him to explain if it's rust on the rotor how it is not knocked off with a few good stops and that cast iron tends to rust if he had not heard. He tells me that since I am the second owner (bought it with 5,500 miles on it) and the mileage is too low based on the build date - (he actually pulled a car fax report on my car) it was essentially not used enough and the rust was caused by "lot rot." Now by rust I mean a build up on the surface area of the rotor, front and back side, where the pads engage the disc - not on the hubs. Almost entirely grooved on both sides of the rotor. I call BMW customer care and the 15 year-old kid who answers tells me that whatever the dealer says - they will follow and I have no other options. He knew less about cars than my wife. I almost thought they were joking for a minute. Left the dealer telling myself I should have bought a Ford. Not the customer service I had anticipated from the prestigious BMW. Somebody tell me where it states in the warranty that a certain number of miles have to be driven or coverage is void. Miles in excess of your warranty, sure. Under it? Please. What if I was an older gentleman driving to the grocery store and church and the like? Then that affects my warranty because I do not drive it enough. I've never heard of such ridiculous garbage - The judge is going to love this one! :thumbdwn: What say you?
