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Discussion Starter · #1 ·
Jon - I sent Franco a quote request Monday evening and have not gotten a reply or confirmation. Are you still having email/server problems? I'll understand if you guys are just busy with year end stuff. :)

Good luck with the sale tomorrow; :thumbup: I'd be there if you had a configuration I wanted!
 

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SteveM said:
Jon - I sent Franco a quote request Monday evening and have not gotten a reply or confirmation. Are you still having email/server problems?
Well, I just lambasted Franco :mad:, and he told me that
the reason that he didn't send an email response
was because he actually spoke to you live (in
real-time) vis-a-vis the telephone...

Maybe it was a different Steve?
:dunno:

Either way, he said that he would reply
with an email...

Thanks for the encouragement with the
sale. It's literally been nuts around here
all day long preparing for it...
 

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Discussion Starter · #3 ·
Probably a different Steve since I didn't give a telephone number.

Plus, I think he would remember if he talked to a "Steve Martin" :lmao: :lmao:

Thanks for the quick reply.
 

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SteveM said:
Probably a different Steve since I didn't give a telephone number.

Plus, I think he would remember if he talked to a "Steve Martin" :lmao: :lmao:

Thanks for the quick reply.
Back when I was a "green pea" selling cars for the 1st
time (1986), my sales manager said, "Jon, you never
want to assume anything"... I asked him what he
meant, and his reply was "when you assume, you
make an ass out of you and me"....

(ass u me)

Franco made the mistake of assuming that
you were the same Steve who called him over
the phone on monday (the vehicle of interest
was the same, and both of you were named
"Steve"). I caught Franco on his way home
on the cell phone; he was really sorry, and
said that he would send you an email a.s.a.p.!

Please let me know if that doesn't happen
right away. Is there anything at all that I
can personally answer for you in the meantime??

======================================
Edited by Jon Shafer on 10-04-2002 a few minutes later...
======================================

How 'bout we make it up to you with an even
more attractive proposal?

Whatever Franco quotes you, I'll knock another
coupla hundred off the price ~ how's that???

(don't say a word to him about this)

:p

:angel:
 

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Discussion Starter · #5 ·
Sure, you can give me the winning lotto numbers for tomorrow night :lmao:

I can wait, I was just concerned that my request had gotten lost in the year-end blowout frantic week you seem to be having. :) :)
 

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Steve,

I get CC'd on all quote requests, and I just went back and looked
at all of them for the week. I couldn't find yours...

:confused:

I'm sitting at my desk, and I love to hear from you
anyway, so if you'd like, please call me toll-free
(800)676-1595. Or, please resubmit the request,
and I will reply myself.

Maybe even send me an email Jon Shafer?
 

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I sent in a quote request this week as well.. heard nothing back....

Name on the request is: Hugh Buchanan

Should I resubmit?

PS - I did it via a normal email client first and then did it through the forum's contact Franco feature.. havent tried the Cutter form. So it's my fault really I guess..
 

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DHP pwns ZHP :p
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I requested a quote too this weekend.... (the Imola Red 330Ci :angel: ) I resent the email just incase it got lost somewhere too.... (I've had mails get lost or bounce back to mee up to a week later before... argh... :mad: ) Anyways, I figured you guys were really busy preparing for the Event this weekend so...

I was fine with it... just didn't want to fall through the cracks hehe...

Anyways, I got a reply from Franco today telling me he got my request and will get to it soon as he can... :)

So yes... he's awake... hehe :lmao:
 

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doeboy said:
I requested a quote too this weekend.... (the Imola Red 330Ci :angel: ) I resent the email just incase it got lost somewhere too.... (I've had mails get lost or bounce back to mee up to a week later before... argh... :mad: ) Anyways, I figured you guys were really busy preparing for the Event this weekend so...

I was fine with it... just didn't want to fall through the cracks hehe...

Anyways, I got a reply from Franco today telling me he got my request and will get to it soon as he can... :)

So yes... he's awake... hehe :lmao:
What address did you use to contact Franco?
 

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Discussion Starter · #14 ·
I got my requested quote on the same evening I posted the message (Friday 10/4). I turns out that Franco had me confused with another Steve that had telephoned on the same day I emailed (and requesting a quote on a similar car!). Everything is good now....
 

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SteveM said:
I got my requested quote on the same evening I posted the message (Friday 10/4). I turns out that Franco had me confused with another Steve that had telephoned on the same day I emailed (and requesting a quote on a similar car!). Everything is good now....
I hope I didn't get forgotten.... :( The event is over is it not? Are you guys at Cutter super busy right now?

Jon, have you seen a copy of my request? I read earlier that you get CC'd on these things....
 

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doeboy said:


I hope I didn't get forgotten.... :( The event is over is it not? Are you guys at Cutter super busy right now?

Jon, have you seen a copy of my request? I read earlier that you get CC'd on these things....
I'm sorry, but I cannot make excuses for Franco...

The first year that he worked for me he handled all of our
highly-prized Internet Clients without a hitch, and ended
up being our "Salesman Of The Year"...

Last Fall he informed me that he was going to attend
Law School, and he had done such an exemplary job
that I decided to keep him on...

The Clients that he has sold to always compliment
him and his approach, and he has continued to be
reasonably successful. The only complaint that I ever
hear is that of a delay in receiving a response to a
quote request - which can be fatal with an Internet deal.
(Our target object for response time is under 30 minutes)
I am at a loss. I attended the first year of Law School
myself, and I know what Franco is up against. I derive
great personal pleasure in affording him the opportunity
to earn a living working for me while getting the legal
education... I don't know what to do now...

This past weekend Franco worked the sale (I usually
give him weekends off), and he asked for today off
in order to study for a mid-term.

If anyone needs immediate assistance, please
just pick up the phone and call me. If I'm not available,
I've got usually 6 well-trained, professional and courteous
Client Advisors on hand, ready to serve you...

Our toll-free number is (800)676-1595.

Tell your representative to ask "Shafe" for the "BimmerFest
Special"...

:D
 

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Jon Shafer said:


I'm sorry, but I cannot make excuses for Franco...

.....

Tell your representative to ask "Shafe" for the "BimmerFest
Special"...

:D
Hi Jon,

Thanks for the response! I don't mean to blame anyone here.... I understand we can all get bogged down with stuff at times. I just wanted to make sure that I as well as some others here on the Fest didn't get forgotten as I'm really interested in getting into a new car :angel: hehe

As far as the law school thing goes... I'm totally cool with that... I have 4 cousins in the field of law.... :yikes: 3 are already lawyers and one is still in law school at the moment... scary thought eh? :eeps:

But thanks Jon! I'll give you guys a call if I can get a break from the hectic work day... :angel: heehee... :lmao:

Good luck to Franco in his law school endeavors and I hope he does well on his exams. :D :thumbup:
 

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doeboy,

I do get CC'd on all quote requests, and I couldn't find any
that fit your description... Please do me a favor, and resubmit
the form **with** a reference to your BimmerFest "handle".
I will personally reply a.s.a.p.

It would be great if anyone/everyone from The 'Fest who
submits a quote request identifying themselves with their
BimmerFest member names. Members here take top priority...
 

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DHP pwns ZHP :p
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Jon Shafer said:
doeboy,

I do get CC'd on all quote requests, and I couldn't find any
that fit your description... Please do me a favor, and resubmit
the form **with** a reference to your BimmerFest "handle".
I will personally reply a.s.a.p.

It would be great if anyone/everyone from The 'Fest who
submits a quote request identifying themselves with their
BimmerFest member names. Members here take top priority...
Thanks Jon, I'll do that! :thumbup::bigpimp:
 
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