I purchased a 2012 BMW 650i Convertible on 6/8/11. Since that time I've
been in and our of service more times than I care to count. In fact,
BMW Service has had the vehicle for the past 2 months trying and
failing to resolve a computer initializing issue with the rear
passenger window. Here I have a hundred thousand dollar car I've been
paying for the past two months, don't have use of it, and for the past
two months BMW Service can't seem to fix the problem. I'm hoping to get
BMW to buy it back. This car is the gift that keeps on giving and all
it gives me is a perpetual headache. Think I'm exaggerating? Check this
out. Remember, I purchased it 6/8/11.
On 7/20/11 I was in service with the car for a "restraint system
malfunction". There was some type of short.
On 12/1/11, the driver’s side seat cover, the cover to the airbag, came
loose. It was determined the cover clips had failed, exposing the
On 12/21/11, I returned to BMW regarding the side airbag clip issue.
The work order states they replaced the side airbag attached to the
On 3/26/12, the front lower bumper spoiler came loose and hung down
below the undercarriage. That needed to be reattached with small screws.
On 6/1/12, there was some type of recall on the vehicle pertaining to
some type of electrical issue so I had to bring it in.
On 6/1/12, I was unable to set the car alarm. On 6/4/11, the vehicle
was in service for this problem.
On 6/7/2012, while addressing the alarm system malfunction, a computer
re-boot caused a malfunction with the windows and window motor.
On 6/28/12, I was called by the Service Manager, who told me to come in
and pick up my car. The problem was fixed. I go there, drive off in the
car and later enter the expressway which necessitated raising the
windows. Sure enough, window malfunction. Back to BMW Service I go.
On 7/30/12, BMW Service called and informed me my 2012 650i was fixed
and ready to be picked up...again. I requested they specifically
checked the windows because that would be the first thing I did upon my
arrival. The Service Manager accompanied me out to the car. We retract
the top. Sure enough, the window malfunctioned. I just handed him back
I'll tell you this. It takes quite a lot to get me going to where I'll
write on a post like this but this car and BMW has surpassed my boiling
point. I went to BMW Service 2X with the assurance the car was fixed.
2X it wasn't. They've had the car 2 months and haven't been able to
rectify and resolve the problem. Now, I'm told a new 2012 650i at the
dealership is having the same problem.
I will now be looking for another car and it sure won't be a BMW. Ask
Bill at BMW Corporate in New Jersey or Bob at BMW Service in Melbourne,
Fl about all the issues with this vehicle. It's all documented. I would
never have expected this from BMW or their brand name. It's an absolute