Agree. Always be polite 1st. It will get you further. If, that doesn't work then you may have to become irate.
Just got a call from Bill Stuart at BMWNA regarding the sticky pedal..
BMW is sending over a team of engineers from Germany w/ prototypes of a new gas pedal design. They're going to install it in cars at their headquarters in New Jersey to get people's feedback. If all goes well, they'll put the new design into product and start installing it around May.
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