You must not have a compatible phone. Go to www.bmwusa.com and go to the "Owners" drop down and then the "Pair Bluetooth Phone" to the list of "Compatible Bluetooth Phones". If your phone is there see your dealer to fix the issue. If it isn't you won't get to use your phonebook.
The phone book ports over automatically, (But slowly) and is available within 5 minutes of pairing a compatible phone.
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