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A sudden sense of liberty
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3,939 Posts
Discussion Starter #1
Some may recall the heat stress crack that appeared in my windshield over July 4th. I spent this past week trying to get the glass replaced, and finally did today.

I called my insurance company (Progressive) on Monday, and they hooked me up with a local glass shop (Safelite). The Safelite rep suggested a mobile service; they could come to my office. The only concern was that they could only give me a four hour window in which the guy might show up, meaning that I'd have to reschedule some client meetings. I told both the Safelite guy and the adjuster to make sure the guy had the glass with him, because I was pretty sure a repair was impossible.

On Tuesday, at 9:30, the guy shows up at my building. I am in the bathroom when he calls. I get back to my desk and there is a voicemail saying "I'm downstairs." I run downstairs--no glass guy. When I get back upstairs, there's another voicemail saying "Sorry, can't wait, I'm leaving, call to reschedule."

Grr.

Wednesday, I again clear a 4 hour block of time. Five and a half hours later, the guy shows up, and, guess what? No glass. He's been told it's a repair. He takes one look at my windshield and says "I can't fix that."

Grr. Rrrr.

So I call back, and they don't have anything until Monday, but I go ahead and clear ANOTHER four hour block on Monday. Forty-five minutes later, Safelite calls and says "we just noticed that your car is a convertible" (!--I told about three different people this information, not to mention that it's pretty obvious when you look at the car). "We can't do mobile repairs on convertibles; we have to do them all in the shop." (?) "Do you want to schedule a time Monday."

Not really.

A happy ending, though. It turns out they had an opening on Saturday, and there is a store about 10 minutes from my house. Took it over today, and in (no shit) 20 minutes, the job was done, which leads me to odd but inescapable conclusion that mobile service is the LEAST CONVENIENT idea anyone has ever had.

FWIW, they did not use BMW (or even OEM, as far as I can tell) glass; it's DOT certified, but has no ECE certification. I'm not unhappy about this, though. The stock glass is such cheap crap (mine had inumerable pits and chips) that I can only think this stuff must be better.
 

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Double Bimmers
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1,176 Posts
Uhh... I have got to ask... How many more trys were you willing to give them?
 

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Rest in peace, Coach
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9,106 Posts
CD-55 said:
Uhh... I have got to ask... How many more trys were you willing to give them?
Probably as many tries as possible, if it's going through his insurance carrier.

I'll bet the glass guys are 100X easier to deal with than trying to get your insurance guy to pay a different vendor. :dunno:
 

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King of Rear Clunks
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12,903 Posts
The thing I've noticed about glass replacements on friends cars over the years is regardless of the quality of glass (yeah, hopefully its stuff they use on domestic cars; they hold up better) is the quality of installations.

I've seen too many where there ends up being leaks or whistling or a nice strong gush of air because of a crappy install.
 

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M Mad
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10,479 Posts
Actually the glass is different now than in the past. To help protect any pedestrians that roll over the hood and hit the windshield, the glass is softer. Softer glass means more give and less person damage upon impact. Unfortunately, softer glass means more pits and chips, and I would suspect more susceptable to heat (and cold) stress cracking.
 
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