BimmerFest BMW Forum banner
1 - 19 of 19 Posts

·
Registered
Joined
·
61 Posts
Discussion Starter · #1 · (Edited)
My wife's 2013 X3 just stopped and gave a drivetrain malfunction error in the middle of the road while she was driving.

I was unable to move it and could not push it.

I tried the emergency electronic release but after 20 minutes realized no matter what I did it would not work.

Then I remembered the manual release screw under the car!

This video helped.... But I had to remove the panels underneath with a 8mm socket to gain access to the Allen wrench screw.

Let me say..... what a pain in the ass!

Finally got the car out of gear and towed home. To make matters worse warranty just expired 3 months ago, car now has 53,000. I swear BMW does this on purpose.

No I am trying to diagnose the problem..

I am hoping its something simple... I have seen where the ignition coils have failed locking out the transmission to prevent damage...

ANy help would be appreciated. I cant believe how dangerous this car is designed. I was stuck in one spot for 1 hour trying to disengage the gear lock. I hope this helps someone else. The car was unable to be moved or towed until the lock is disabled.

Anyone have any idea on what it could be?...

***UPDATE***
The timing chain and or timing chain guards failed resulting in a total loss of the engine.


I have had many people with the BMW N20 issue email me of similar failures and am keeping a list here...
https://docs.google.com/spreadsheets/d/1W-8OS20dHFYuGzbW3o6asbA61aiNC7nSjO0qMWTYAH4/edit#gid=0

Please add your comments to this forum if you had a similar experience.
 

Attachments

·
Registered
Joined
·
61 Posts
Discussion Starter · #5 ·
Problem is having to have all the tools available and the time.
I am trying to get the car to a service computer tomorrow. Bmw dealer will likely charge an arm and a leg. Will see what my local Bmw mechanic will say.
Didn't even know what a megatronic module was until you mentioned it. Then I noticed alot of posts on them failing.

What did the repair cost. I'm assuming you were under warranty.

Looks like this is my next project
https://m.youtube.com/watch?v=rJw7RWGl0Qw
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #8 ·
Opened the oil cover... the car is turning but not starting.
When I look in the oil cover the timing chain is not moving!

Now I'm thinking the car is got a big mechanical failure...

For some reason the mechanic's code reasder could not communicate with the computer to pull the codes with his BMW scanner.

Ill keep updating as I figure it out. Any suggestions are welcome.
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #11 ·
Latest update....
First it was 100 dollars to diagnose the problem at the dealership.
Then they needed to do an "deep" inspection. Another 790 dollars.

I was told they have found metal shavings in the oil filter and still don't know what the problem is.

I think the gear of the timing chain failed, but I hope I'm wrong.

Lets see what Bmw does.

I can say I am very disappointed so far and hope bmw extends the warranty. :mad: for the 3k miles is over.
If not this is the last time I make the mistake of buying and not leasing. Also it will be the last BMW I drive.
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #13 ·
So they took the care apart and found the plastic timing chain alignment guard was shattered. They are charging 6k for the repair or 17k if they need to replace the Motor.
The said I can try to contact Bmw America if they will help. And maybe give a 10% discount.
Bad news.
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #21 ·
No mods in my car.. All service done on time and at BMW.

Writing a letter to BMW NA. I hope that this helps someone else. If anything you need to extended warranty, big mistake by me to not get it.
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #29 · (Edited)
Here is the letter Im going to send BMW NA. Lets see if they stand by their product or not.

RE: BMW X3 2013
Miles:53,000
RE: Complete Engine Failure of timing chain

I have owned numerous BMW***8217;s in my life and my wife and I both currently drive BMWs. I purchased a new 2013 X3 28i for my family from the XXXXXX BMW dealership. Today, the car sits in the BMW Service Center completely unusable with an estimate of over $18,000 to ***8220;possibly***8221; fix.

The purpose of this letter is to express my frustration with my current situation on this vehicle and request for BMW NA assistance to stand by their product and correct this situation.

I distinctly remember the day we picked up X3. There was a loud clicking coming from the engine bay. I was told repeatedly that this was normal for these engines and there was nothing to worry about.

Over the next 3 years the vehicle did have some minor issues and recalls that were all addressed by our local dealer, but overall it performed well and we were happy with our purchase. In fact, I was going to upgrade to a newer X5 or wait for the new X7 for our family car.

Absolutely all of our service, oil changes and maintenance had been performed by the BMW Service Center in Sarasota Florida.

At 48,000 miles we brought in the car for its scheduled maintenance and again complained about the strong ticking noise from the engine bay and now white smoke coming out from the exhaust. There was also an increase in fuel consumption we noticed. Again, we were assured this was normal and not to worry and the vehicle was in perfect shape.

On 5/15/2016 my wife was driving with our 2 young children and the car abruptly stopped giving her a drivetrain malfunction error. The car was a stuck in gear and could not be pushed or placed in neutral and blocked traffic until we could tow it away.

The timing chain guards had shattered and the car was stuck in gear unable to be pushed or driven. After talking to many people and reading multiple post online I found numerous instances of similar BMW X3s and N20 engines all having timing chain failures after 40,000 Miles.

I feel this is BMW's responsibility to completely repair my vehicle due to the signs of abnormal engine noise and white smoke that were warning signs of a defective engine that were never addressed properly.

As a loyal BMW customer I expect the engine not to have a major mechanical failure 3,000 after the warranty expires and only 3.5 years after I purchase the vehicle.

I am hoping that BMW NA will correct this issue. If not I will be forced to obtain legal counsel in order to compensate my losses and lack of a vehicle. I honestly have no interest in seeking punitive damages and only want the vehicle returned to a working reliable condition.

I can say that I have seen over over 20 instances of this N20 engine failing in a similar manner online at www.bimmerfest.com, www.bimmerpost.com, www.bimmerforums.com. I also have talked to mechanics who have seen similar failures all around and under 50,000 miles.

This needs to be addressed and am kindly writing BMW to rectify this situation.

Respectfully,


Going to send this tomorrow. lets see what happens now...
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #36 ·
Here is another email I got from another N20 engine owner that failed..

"I don't know if Florida has the same lemon law as California, but I hired a lemon law attorney right away. I had a similar dangerous experience as to yours since my N26 328i came to a stop in a turning lane and I was blocking traffic. I also could not put the car in neutral and it took several tow truck drivers to figure out how to get it to the dealership.

BMW replaced the motor, however the debris from timing chain damaged my transmission as well. It caused issues about 2 weeks later after I got my car back from the initial repair. BMW had to repair the transmission and torque converter. I finally called my lemon lawyer and they bought back the car. I was still under warranty at this time.

There is a service bulletin out there saying that they replaced the timing chain on the 2015 models. I believe it should have been a safety recall.

You can pretty much copy and paste my post if needed. If you need anything help, I'll try my best.

"Handle"
http://f30.bimmerpost.com/forums/showthread.php?t=1236843

California
BMW N26 328i
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #38 ·
Update..
After sending a formal letter and calling BMW NA finally got a nice person assigned to my case. So they are officially looking into everything. They said it should be 2-3 days before they give me an update.

So I guess that's progress...:angel:
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #42 ·
Got another email today

"
Hi,

I just joined the N20 engine blown club...

2012 X1 28i with 82 000 km Canadian specs.

Same thing happened; the car went into limp mode and eventually stopped. Got the car towed to the BMW dealership and they are quoting me 13 000***8364; (I'm stationed in Germany) to get a new engine replaced. I'm waiting to hear from BMW in Munich to see what they would cover.

Has BMW USA offered anything more than 25%?

Cheers,
Frank"
 

·
Registered
Joined
·
61 Posts
Discussion Starter · #51 ·
BMW stepped up and is completely covering the repair. They are replacing the engine at no cost.
I had to get BMW NA involved, but actually they went above and beyond and I am very happy.
Was nice to see them take care of a loyal customer.
 
1 - 19 of 19 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top