How many other losses like this have there been? I don't recall reading about it here before. Is it really that frequent to warrant a recall? A service bulletin perhaps, but a recall? Plus, doesn't a recall need to be related to a safety issue?To OP, is there any mod to the car? If not this seems to be an engine design issue. The plastic chain guide does look flimsy in the N20 engine build video, BMWAG should really step up and get this right, preferably with a recall.
A recall can be for safety issues, or can be for manufacturer defects too.How many other losses like this have there been? I don't recall reading about it here before. Is it really that frequent to warrant a recall? A service bulletin perhaps, but a recall? Plus, doesn't a recall need to be related to a safety issue?
Regardless, there is unfortunately always a certain percentage of any thing, no matter how perfectly designed it may even be, that will fail.
This fb community was created for timing chain problems for a few engines, mainly the N47; but from what I see the N20 is not part of thatLooks like there is a whole Facebook community dedicated to this topic.
It is good that dealer did all service as BMWNA cannot complain non-BMW oil/parts used on the car.No mods in my car.. All service done on time and at BMW.
Writing a letter to BMW NA. I hope that this helps someone else. If anything you need to extended warranty, big mistake by me to not get it.
Your dealer GM yes ... as for shotgunning emails to random BMW NA staff, I respectfully disagree. I'd suggest the senior most executive in customer relations you can ID. You could try to hunt that name in the BMW blogs or LinkedIn. Or, just call BMW NA hqts and ask for the name and email address (maybe even phone number)!And cc, cc, cc as many people @ BMWNA & BMW of Sarasota. Even if they're random people.
Did the service invoice document ".... now white smoke coming out from the exhaust. There was also an increase in fuel consumption we noticed"? If so the symptoms have been logged prior to new car warranty expiration and at least those should be covered. Do request the SA/director/foreman to open up a PUMA case and request BMW field engineers to look at the prior documents, they can decide if white smoke from exhaust can be attributed to timing chain issues.At 48,000 miles we brought in the car for its scheduled maintenance and again complained about the strong ticking noise from the engine bay and now white smoke coming out from the exhaust. There was also an increase in fuel consumption we noticed. Again, we were assured this was normal and not to worry and the vehicle was in perfect shape.
"I don't know if Florida has the same lemon law as California, but I hired a lemon law attorney right away. I had a similar dangerous experience as to yours since my N26 328i came to a stop in a turning lane and I was blocking traffic. I also could not put the car in neutral and it took several tow truck drivers to figure out how to get it to the dealership.
BMW replaced the motor, however the debris from timing chain damaged my transmission as well. It caused issues about 2 weeks later after I got my car back from the initial repair. BMW had to repair the transmission and torque converter. I finally called my lemon lawyer and they bought back the car. I was still under warranty at this time.
There is a service bulletin out there saying that they replaced the timing chain on the 2015 models. I believe it should have been a safety recall.
You can pretty much copy and paste my post if needed. If you need anything help, I'll try my best.
BMW N26 328i
Good luck. I really hope BMW NA does the right thing. 3.5 years and only 3k miles over the 50k should def be covered.Update..
After sending a formal letter and calling BMW NA finally got a nice person assigned to my case. So they are officially looking into everything. They said it should be 2-3 days before they give me an update.
So I guess that's progress...:angel:
Curious - we know BMW speedometers are "intentionally" a little off. E.g. on my car an indicated 60mph is closer to a 'true' 57.5mph. Wonder if that's the case, is it possible ... not saying probable, just possible ... that 53,000 miles on the odometer is a true 50,245 or 50,001 or 53,953, or XX,XXX ?? ??Good luck. I really hope BMW NA does the right thing. 3.5 years and only 3k miles over the 50k should def be covered.