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BMW N63 Recall (without calling it a Recall)

On December 29th, 2014, BMW released Bulletin "B001314" or the "N63 Customer Care Package " affecting any vehicle that saw use of the 4.4-liter V-8 (N63B44O0) within the 5 Series, 6 Series, 7 Series, X5, and X6 model lines manufactured between 2008 and 2013. Dealership instructions include checking the timing chain for stretching and replacing it if necessary, replacing the fuel injectors, mass air flow sensors, crankcase vent lines, battery, engine vacuum pump and low pressure fuel sensor.

The sweeping recall also extended to vehicles that had gone out of warranty, no matter how many miles were accumulated on the vehicle.

Additionally, the service interval would be shortened to nearly half, with a 12 month/10,000 mile (16,000 km) check-up instead of the long-life treatment the BMW had been maintaining up to that point, requiring a check every 2 years and 15,000 miles (25,000 km).

in June of 2013, dealerships had received a service bulletin regards to the N63 powerplant, which amended the oil capacity requirements of the engine, adding a full (1) US quart to the capacity of the motor, citing "increased oil consumption" in the twin turbo V8.



Models affected by the recall included:

F01 and F02 (7 Series Sedan)– produced from 3/2009 to 6/2012
F04 (Active Hybrid 7)– produced from 4/2010 to 6/2012
F07 (Gran Turismo)– produced from 9/2009 to 6/2012
F10 (5 Series Sedan)– produced from 3/2010 to 7/2013
F12 (6 Series Convertible)– produced from 3/2011 to 7/2012
F13 (6 Series Coupe)– produced from 7/2011 to 7/2012
E70 (X5)– produced from 3/2010 to 6/2013
E71 (X6)– produced from 7/2008 to 6/2014
E72 (ActiveHybrid X6)– produced from 9/2009 to 9/2011


The dealership bulletin was accompanied by region sales rep meetings with branch/service managers, informing of them of the forthcoming campaign, and issuing instructions to contact all owners serviced at their branches operating the N63 engine. The accompanying marketing campaign, which would be a major focus of 2015 for BMW world-wide, was intended to dampen the affect of such a wide spread recall on BMW's waining brand loyalty and customer service issues. The tactics of which could be seen in the extended efforts surrounding the recall.



BMW dealerships were instructed to offer extra incentives for owners affected by this campaign, offering trade-in cash bonuses for their N63 equipped vehicles with the purchase of a new BMW (details in a separate sales bulletin - "N63 Customer Loyalty Offer"). Sales teams were also provided with discretionary authorization to provide customers with a gift of $50 value, including anything from a gas card, gift bag containing BMW Lifestyle products, or vehicle detailing.
 

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1oz perception-1# obscure
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BMW may not be calling this a recall, but they are offering to take care of it at their cost regardless of mileage. Compare this to Porsche running like hell from the IMS bearing issue until litigation forced their hand, I think it's a good thing. 5 days driving a loaner, and you have peace of mind along with quite a few brand-new wear components in the engine.
 

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N63 Recall In Process

So I had an appointment for the "Customer Care Package", but it was postponed due to lack of parts.

Once the parts were on hand, I got an appointment. Now, it looks like 2 - 3 weeks to get everything done. The timing chain WAS stretched so they will be DROPPING THE ENGINE to work on it.

Thankfully the loaner is decent and they agreed to do the fix, even though there was some conjecture that DINAN might have contributed to the issue.

I still love the car so don't want to trade it for a new one, especially since that would no doubt require more cash outlay.

I like my dealership, and all work I can get done without having to pay more is appreciated!
 

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We just took our x5 in after the parts arrived, it has been at the dealership for 6 days. They called last night to tell us it was ready, then on our way there this morning they called to tell us that the radiator expansion tank had burst and its going to be 500+ dollars to replace it. They said it leaked out all the coolant over night. We have never seen any leaking or any issues prior to us taking it to the dealership. Any advice?
 

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My X6 has had the engine blow 4 times. Once while pulling out into traffic. They tell me it's fixed. Am I willing to risk my life to drive this car? Is is really fixed? BMW of North America is being incredibly generous by offering me $3500 towards a brand new one! I'm at a loss to what to do next.

Anyone else had the engine dropped and repaired according to the "Care Package" and continue to have it fail?
 

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My 2011 X5 xdrive50i started leaking oil at around 50,000 miles. Took it to the dealer (it has a 100k warranty btw) and they said some type of engine seal leak - I said, "fine" please also perform the Customer Care Package recall repairs. Their face fell, and they begrudgingly performed some of the repairs (injectors, etc. but NOT the timing chain) and gave me NO loaner car. They also said I owed them $600 in new turbo duct parts or some such B.S. and I said "fine" just get it fixed. Car out for a week, got it back, it ran O.K. for about three weeks before, on a 95 degree day with three small kids and a dog in the car, the piece of @#!% has the dash light up with multiple warnings (charging failure, power steering went out, overheat, etc.) and by the time my wife was able to get it to the side of the freeway, there was smoke everywhere and a lake of engine oil all over the freeway. Family stranded on the side of the freeway for 2 hours - now that's what I call the ultimate driving experience. I'll keep you posted on what the "fix" is this time, but I'll probably end up having to sue them because this car is pure junk.
 

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1oz perception-1# obscure
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My 2011 X5 xdrive50i started leaking oil at around 50,000 miles. Took it to the dealer (it has a 100k warranty btw) and they said some type of engine seal leak - I said, "fine" please also perform the Customer Care Package recall repairs. Their face fell, and they begrudgingly performed some of the repairs (injectors, etc. but NOT the timing chain) and gave me NO loaner car. They also said I owed them $600 in new turbo duct parts or some such B.S. and I said "fine" just get it fixed. Car out for a week, got it back, it ran O.K. for about three weeks before, on a 95 degree day with three small kids and a dog in the car, the piece of @#!% has the dash light up with multiple warnings (charging failure, power steering went out, overheat, etc.) and by the time my wife was able to get it to the side of the freeway, there was smoke everywhere and a lake of engine oil all over the freeway. Family stranded on the side of the freeway for 2 hours - now that's what I call the ultimate driving experience. I'll keep you posted on what the "fix" is this time, but I'll probably end up having to sue them because this car is pure junk.
Purely as a data point, just so we know - did you buy it new?
 

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I know exactly how you feel. I'm mad enough to sue them but unless you've got something else to drive in the meantime and have deep pockets just in case and no job it's going to be a rough ride. I hate that BMW makes such a beautiful car but doesn't take care of their owners It truly is the ULTIMATE DRIVING DISAPPOINTMENT!!!
 

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The X5 was used, with 32,000 miles for $38K which, at the time, I thought was a great deal. Certainly glad we were able to get the 100k extended warranty when we bought it. And I'd like to add that I previously owned a 325i that drove wonderfully for over 200k miles so it's not that I don't like the brand. I really think there is a design issue with the N63 engine that may not be solved by the Customer Care Package.
 

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1oz perception-1# obscure
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The X5 was used, with 32,000 miles for $38K which, at the time, I thought was a great deal. Certainly glad we were able to get the 100k extended warranty when we bought it. And I'd like to add that I previously owned a 325i that drove wonderfully for over 200k miles so it's not that I don't like the brand. I really think there is a design issue with the N63 engine that may not be solved by the Customer Care Package.
I wish there were a reliable way for a person to tell whether a previous owner had used one of those $399 aftermarket tuning chips on a car when considering buying it. I have to believe those make a situation like this even worse.
 

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I agree completely. The N63 is problem. I believe it is not fixable once it starts acting up. Mine did not really have major issues until about 45,000 miles.
Bought new and picked up 7/24/12.
50 2013

No engine blown, but this the fourth time the indicator has come on. First time was awhile ago. then two times in Jun. I was ready to buy off the car @ lease end, but due to slow response form my dealership and inflexibility of BMW Financial, I had to extend another month....

But I am thankful because their inflexibility gave me enough time to experience another episode (the engine loses power and acceleration is muted). So thankfully i do not own the car and will not.

I love this car.... but i am now returning it. The only other car I am excited about that is in this price range is the Tesla.. which has its own challenges.

It is too bad that i have to pass on the first Midnight Blue 2013 to be delivered to Brooklyn:(
 

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So to finish the story (at least with respect to this repair trip), after having the family stranded on the freeway with black oil all over and smoke, AND with a 100k extended warranty, the dealership calls and says the serpentine belt broke and ripped out the trans cooler lines and caused "other major damage" and, by the way, "it's not covered under your warranty." I said cool, I'll file my lawsuit next week and sent out the obligatory Tanner Consumer Protection Act and Song-Beverly Act notice letter demanding that the dealership bring the vehicle to working condition under the express and implied warranties. The response was they would fix 95% as an act of "goodwill" and charged me $87 as the 5% co-pay. Not worth suing over $87 but I love how they stand by their warranties. I've never, in thirty years of driving, had a serpentine belt fail, and in any event the car was in their shop getting the Custom Care Package repairs just a month ago, so no doubt the mechanics misaligned and/or cut the belt when reinstalling or otherwise completely failed to notice an extremely deteriorated belt condition. Always a pleasure having to waste several days time researching state lemon laws despite having a 100k warranty - what a joke.
 

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X5 Nightmare

My husband and I bought my 2011 X5 5.0 as CPO last November with 35K miles on it. Originally LOVED the vehicle until that dreaded warning triangle kept popping up. I was never notified of the Customer Care Package until I took the vehicle in for the coolant pump and was told while it was there they would go ahead and replace the injectors. There was a vague mumbling about a customer care program taking care of it, but no details or any real information, so I didn't think much about it and appreciated the new injectors and the nifty cooler bag they left on my front seat. Since then it's been in for the alternator, a battery, a coil, a "significant" oil leak, the AC compressor and a module associated with the AC. It's been in the shop for 3 weeks now and I'm paying a pant load of a monthly loan payment to drive a peppy little 320. My service advisor is great but the service manager refuses to speak to me and the sales manager just wants me to buy a new car so I can roll over all the negative equity from my car (because of course they aren't going to pay for something with so many problems) into something else. I've been on the phone with BMW NA multiple times with zero resolution and was summarily dismissed with "there's nothing we can do". Nice. So, this being my 3rd BMW, it will most like be my last, since being a loyal brand customer seems to mean nothing to Big Corporate.
 
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