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I have a 2012 X5 Premium and live near Kansas City, MO. The navigation system cannot find many popular shopping/dining locations in the Kansas City, MO, area - especially the downtown area, the Plaza, and Union Station.

Early in 2015 I tried to enter the address for Granaeur German Restaurant, 101 West 22nd St, Kansas City, MO, 64108 (816.283.3234) into the navigation system. The system could not find the location &, therefore, could not direct me to the location. I attempted several other addresses (all known good addresses) in the downtown Kansas City area without success. I updated the maps with item Number 65902408179, "BMW NAM UPDT 2015 CIC via USB on/about 13 Feb 2015. The navigation system still could not locate any of these popular addresses in the downtown Kansas City, MO, area.

Recently I tried to find the Apple Store in the Country Club Plaza, 4712 Broadway Street, Kansas City MO, 64112,but the navigation system could not find the address.

The locations I tried to find existed long before my BMW was built - many years longer actually and I am extremely disappointed that BMW has failed to identify & correct this defect.

This is UNSATISFACTORY and should be corrected w/o cost to owners without further delay.

The Plaza & Union Station areas (addresses I was trying to reach) are extremely popular tourist sites throughout the Midwest and are well established (and easy to find) on the internet. When will BMW correct this defect in the navigation system?

After updating the maps in Feb 2015 - still could not find any of the places that show readily on Google/Apple/Yahoo maps.

Has anybody else noticed this problem? Is it just my map system or is the defect more wide spread?
 

· Nuclear engineer
02/2012 X5 35d M57Y CPO 125+K miles NOKIAN WR G4
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The NAV GPS program is/was written by a company now HERE.com, previously NOKIAN. BMW closely holds its rights and makes the updates infrequent and expensive. Follow the money. HERE.com makes their updates free to subscribing companies - NOT BMW

Join HERE.com and edit the map database in anticipation of its release to the public.
 

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Current NBT-EVO nav head units allow OTA updates. No more need to send Token Master $50 bucks for an FSC code. Although I have certainly paid the $50 a few times instead of the absurd amounts to BMW directly.
 

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Yep same here...I have a 2012 X5D Premium and the NAV sucks...it's hit or miss. Half the time I'm not able to enter an address of my choice...there are other problems, too. Let's just say that I'm VERY disappointed in it.

The system in my CTS Cadi was much more accurate and user-friendly.

BMW's NAV system is just one of many ailments that has me considering a SRX.
 

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BMW beats the heck out of MB though... wow, what a terrible interface. (at least on the 2012 version I interacted with) Zooming was horrible, street names were never there, grey streets on a black map... just bad.

Now on my mothers 2014 Caddie... the interface is somewhat slick... but hard for a 70 year old woman to figure out. If you can get past the plastic feel of the interior and squeaks, it is decent. Oh and if you haven't wiped the screen lately, just a little glare and you can't see anything but fingerprints.
 

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For example, in the time it took me to toggle my way through the nav menus to get to the nearby restaurant listings, my wife, on her cell, had voiced the request on Google maps and had more accurate and updated listings.
 

· Nuclear engineer
02/2012 X5 35d M57Y CPO 125+K miles NOKIAN WR G4
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If BMW NAV was as 'good' as G00gle then it would write your speeding tickets for you, fake your signature, and e-mail the summons to you.
 

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For example, in the time it took me to toggle my way through the nav menus to get to the nearby restaurant listings, my wife, on her cell, had voiced the request on Google maps and had more accurate and updated listings.
Google maps, send to car...
Wait for envelope to pop up on iDrive.
Click on messages, click on message, click on Checkered Flag. Done.
 

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I find this interesting having some background in Cartography... I just looked up "4712 North Broadway St, Kansas City, Missouri" (added "North" because of auto fill in browser, I think I fat fingered "nroadway") and google gave me 8 different 4712 Broadway's to select from. My first thought on this was KC, Missouri vs KC, Kansas was why your NAV was acting up. I still think that is possible and to complicate it more add 8 very close to identical addresses in the same general area you're just asking for trouble! I've only had my X5 for 5 months but have used the NAV to get to locations all over the SF Bay area, up and down the coast to SoCal and inland to the Las Vegas areas without any bad location info or not finding my destination.

My bet is if you talk to a postal employee that delivers on "Broadway St" in MO they will have dozens of delivery stories to share...
 

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For example, in the time it took me to toggle my way through the nav menus to get to the nearby restaurant listings, my wife, on her cell, had voiced the request on Google maps and had more accurate and updated listings.
GPS and NAV systems are designed to work in small steps so you can keep your eye on the road. Even as it is they hit you with a disclaimer! Your NAV would be much faster if you could just type in "4712 Broadway St, Kansas City, Missouri" and hit enter like you can on a smart phone or computer... Don't think it will ever happen unless the feature completely disables the car, it just takes too much of your concentration to do a long string!

Keep in mind using google you are sending a search string to a server with mega power able to handles millions of requests in seconds, your car NAV system or GPS is a standalone device with limited processing power compared to a google server!
 

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I find this interesting having some background in Cartography... I just looked up "4712 North Broadway St, Kansas City, Missouri" (added "North" because of auto fill in browser, I think I fat fingered "nroadway") and google gave me 8 different 4712 Broadway's to select from. My first thought on this was KC, Missouri vs KC, Kansas was why your NAV was acting up. I still think that is possible and to complicate it more add 8 very close to identical addresses in the same general area you're just asking for trouble! I've only had my X5 for 5 months but have used the NAV to get to locations all over the SF Bay area, up and down the coast to SoCal and inland to the Las Vegas areas without any bad location info or not finding my destination.

My bet is if you talk to a postal employee that delivers on "Broadway St" in MO they will have dozens of delivery stories to share...
However, the address in question (both OPs and yours) only have one possible combination, that's in MO, based on a google search of just the building number and street name.

That said, I know the BMW Nav sometimes has issues with same street names in neighboring counties. For example, "El Camino Real" here in SF Bay area spans 3 counties. The user can incorrectly enter the city, but the Nav would hint there is an "El Camino Real" in SF, San Mateo and Santa Clara counties.

Further, the Nav also has issues with exact naming conventions. As noted, we may call a street "North Broadway", but the formal address should be "Broadway North" and follows the formal post office address. This is a common issue when I entered my old address in Arlington, VA which was technically "Nineth Street North", but most people call it "N. 9th Street". Google accomodates for this naming convention quirk, but when I get items shipped, the address correction always shows "Nineth Street North", which is what the BMW Nav also prefers.

The only issues I've had with my 2012 CIC Nav is with warehouse/business or condo block addresses, where 10 building numbers can be associated with the same block.
 
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