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Brought the car this morning around 9 a.m. because of some issues. I parked the car in the front parking space of the dealer. The service advice told me that he'll take care of everything. The dealer gave me a loaner car. After 3 hours, around 12 noon, I passed by the dealership and my car was still on the same spot. I was thinking probably they're a little busy. So, I went home and did some house work. Around 4:30 pm I still never got a call from them so I decided to stop by at the dealer. I saw my car at the same spot where I left it. I went inside and talk to the service advisor. He told me that they're not done yet with the car but they ran some diagnostic on it by checking his computer. I asked him if the car outside was my car. You know what he told, it wasn't my car. This guy is lying. He told me to come back the next day and I can take the loaner with me. I didn't have time to argue with this guy because I'm on my way to work. I decided to leave the dealer a little pissed off.
I need your advice on what can I do to get this guy. Is there a way to check if they really did something on the car that day? Any help is greatly appreciated. Thanks!
 

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Rest in peace, Coach
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Absolutely NOTHING.

You want to risk pissing off someone who's got the keys to your car? Plus likely a lot of your personal information?

Swallow your pride, wait for the work to be done, pick up the car, say thank you and be on your way to a different dealership next time you need work done.

I never understand those who feel the need to complain about people who SERVICE you. I'd worry right now that he didn't just send you on your way and have something nefarious planned for your car while it's in service. One of my buddy (okay, my personal mechanic) used to be a master mechanic at a local BMW dealership and he said the stuff that SAs pull on customers that piss them off...You don't want to know.
 

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Enjoy driving the hell out of your free loaner car instead of wearing out your own car - in my book, if the loaner is decent, they can keep my car extra long - saves wear and tear on my own car!
 

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If I'm not mistaken, the key fob stores a lot of vital information about your car. I imagine the dealer could have run a certain level of diagnostics just by pulling the information from your key without having to move your car. It's possible that they're being honest with you.
 

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Absolutely NOTHING.

You want to risk pissing off someone who's got the keys to your car? Plus likely a lot of your personal information?

Swallow your pride, wait for the work to be done, pick up the car, say thank you and be on your way to a different dealership next time you need work done.

I never understand those who feel the need to complain about people who SERVICE you. I'd worry right now that he didn't just send you on your way and have something nefarious planned for your car while it's in service. One of my buddy (okay, my personal mechanic) used to be a master mechanic at a local BMW dealership and he said the stuff that SAs pull on customers that piss them off...You don't want to know.
Different but the same, I've been out to dinner with this couple/friends and it seems she is constantly complaining about something and sending her dinner back. Nothing good can come from this. I have often wondered what they actually did do to her food in addition to correcting her complaint. :dunno:

dj
 

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It is possible that someone else moved the car outside and he didn't realize it. I have noticed that BMW service areas are FRANTIC...often 3 people have to locate my keys or the paperwork. Keeping the car for multiple days when they give you a loaner seems like the rule not the exception for me...not a big deal.

djfitter: See the movie "Waiting" for answer to your question.
 

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It is possible that someone else moved the car outside and he didn't realize it. I have noticed that BMW service areas are FRANTIC...often 3 people have to locate my keys or the paperwork. Keeping the car for multiple days when they give you a loaner seems like the rule not the exception for me...not a big deal.

djfitter: See the movie "Waiting" for answer to your question.
It was rhetorical as one of my first jobs was in a restaurant kitchen. More like which of many things did they do. :eeps:

dj
 

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Chairman of the Bored
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The Hack is right, you don't want to get your service advisor PO'd at you. The best way to deal with BMW service people is to tell them up front you give all 10s on customer surveys and will work out any problems with them.
 

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How do you spell O V E R R E A C T I O N?
 

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I would be PO'd if the service guys don't have the car done tomorrow.
 

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+1 -- you have a loaner, relax. use the loaner and let the guys do their job. if it takes an extra few hours or day, so what? I once had my Infiniti in for an oil change and something else, suppose to be a quick job. Dreyer picks up the car from work and leaves a loaner; plan to return the car the next morning. The next morning (fri) the SA calls up and apologizes -- one of their guys called in sick the day before and they haven't even gotten to my car. He's very nice and seems sincerely sorry that the work wasn't done when expected. He asks nicely if they can keep the car until Monday or if I want it back and reschedule later.

I told him to please relax. They've got my old 05 G35; I have their (at that time new) 07 G35 sedan loaner!! looks gorgeous!! I said my only concern was I had a trip planned for the next day and I didn't want to put a bunch of miles on their loaner (actually a BMW club scenic drive; yeah I was the only Infiniti). He said please enjoy the loaner and enjoy the trip! So I get the joy of an awesome road trip in a new car! and yes, no one else in the club was really interested in the car (but if you follow Infiniti, you know the 07+ G35/G37s are MUCH improved from the 03-06 G35s).

I guess I follow the old saying, either stuff can be done well or done quickly, but not both. I always want them done well. If it takes a little longer, so be it. just my .02 . . . .
 

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N54
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Different but the same, I've been out to dinner with this couple/friends and it seems she is constantly complaining about something and sending her dinner back. Nothing good can come from this. I have often wondered what they actually did do to her food in addition to correcting her complaint. :dunno:

dj
I'm guessing she really likes the taste of spit, snot, phlegm and other bodily fluids. Who knows, maybe her partner finds her a real hoot in bed :dunno:
 

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Outside looking in
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Enjoy the loaner. Unless you have a manual, the ride of a 328xi cannot get any worse.
: popcorn:

You never know, the SA might be aware that they are slow and make sure that your car gets expedited next time, or throws something in for free as a goodwill gesture. You piss him off, he has emotions and a memory just like you, you will never get anything free, be bottom of the list for a loaner and your car will always take two days to service?:dunno:
 

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+1 be nice to your service guys and sales associates. if you intend to have an ongoing business relationship with them at least.
you have a loaner so I dont why you are worried about when they get your car done, now if they left you without a ride I could understand the impatience
 

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Let us know how it went today.
 
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