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Just dropped my 2013 X3 off at the dealer for servicing. The service adviser told me that they have a "recall" to install an updated Telematics Control Unit, also known as "com box". Or, at my option, I could have a $250 gift card, or a $300 credit on BMW accessories in the dealership store.

I brilliantly responded... Huh? What? :dunno:

After a good bit of forum searching, it turns out this is the upgraded box needed to keep your 2010 to 2013 car (and maybe earlier) compatible with the 3G to 4G cellular changeover on BMW Assist/ConnectedDrve. That program is switching to a new cell carrier on January 1st, so it will stop working on model years 2013 and older. Although it wasn't really clear to me, I gather that BMW is making this offer to at least the owners that currently have a subscription that extends past January 1. It might be available to others, I don't know.

So why the $250 gift card option? Well, many people, like myself, have no intention of ever paying the $199 a year to renew the service when it runs out at the end of the four free years. So I suspect it is much cheaper for BMW to pony up $250 to get me to forgo my rights to a (probably very expensive) replacement. Win-win.

Here's a link to the description of the telematic features for 2013 and older:

http://www.bmwusa.com/Standard/Content/Explore/BMWValue/BMWAssist/2013andearlier.aspx

Here are some of the Assist features that stop working:

Automatic Collision Notification
Emergency Request (SOS)
Enhanced Roadside Assistance
Accident Management
MyInfo
Stolen Vehicle Recovery
Remote Door Unlock
TeleService
Customer Relations
Advanced Real-Time Traffic Information (ARTTI)
Weather Icons in Navigation Map
BMW "Remote" App.
Concierge services
 

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Just dropped my 2013 X3 off at the dealer for servicing. The service adviser told me that they have a "recall" to install an updated Telematics Control Unit, also known as "com box". Or, at my option, I could have a $250 gift card, or a $300 credit on BMW accessories in the dealership store.

I brilliantly responded... Huh? What? :dunno:

After a good bit of forum searching, it turns out this is the upgraded box needed to keep your 2010 to 2013 car (and maybe earlier) compatible with the 3G to 4G cellular changeover on BMW Assist/ConnectedDrve. That program is switching to a new cell carrier on January 1st, so it will stop working on model years 2013 and older. Although it wasn't really clear to me, I gather that BMW is making this offer to at least the owners that currently have a subscription that extends past January 1. It might be available to others, I don't know.

So why the $250 gift card option? Well, many people, like myself, have no intention of ever paying the $199 a year to renew the service when it runs out at the end of the four free years. So I suspect it is much cheaper for BMW to pony up $250 to get me to forgo my rights to a (probably very expensive) replacement. Win-win.

Here's a link to the description of the telematic features for 2013 and older:

http://www.bmwusa.com/Standard/Content/Explore/BMWValue/BMWAssist/2013andearlier.aspx

Here are some of the Assist features that stop working:

Automatic Collision Notification

Emergency Request (SOS)

Enhanced Roadside Assistance

Accident Management

MyInfo

Stolen Vehicle Recovery

Remote Door Unlock

TeleService

Customer Relations

Advanced Real-Time Traffic Information (ARTTI)

Weather Icons in Navigation Map

BMW "Remote" App.

Concierge services
I see you are in houston. Was this at BMW North?
 

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Service rep at dealership confirmed the recall & said notices are being rolled out based on availability of the comm box. No clarity whether an extended maintenance agreement, or CPO extends the subscription beyond 48 months.
 

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Service rep at dealership confirmed the recall & said notices are being rolled out based on availability of the comm box. No clarity whether an extended maintenance agreement, or CPO extends the subscription beyond 48 months.
The brochure for "Certified Pre-Owned by BMW" and www.bmwusa.com/CPO states that BMW Roadside Assistance and BMW Assist are extended to 6 years/100,000 miles by the CPO program.
 

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Limited upgrade

I spoke with BMW NA they stated yes a limited upgrade is available and going back to 2013 .
They used vin. To determine status and have mailed out 300k letters.
Some owners are offered change when going to dealer for service they also stated some dealers are having a hard time getting com boxes. They offer is correct as stated as in above post about gift card (strange offer) they may expand offer at a later date sure.
 

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Yabba Dabba Doo!
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"Recall" to update Telematics combox = BMW Assist

From other threads about this on the forum, navigation is unaffected, but the car's software must be upgraded before upgrading the combox, wiping out all coding.
 

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Yabba Dabba Doo!
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Well, I called the dealership and got an appointment for the recall (update) procedure for next Monday, so I'll let you know how did it go and if there is any noticeable change on the software after it, besides the obvious 3G/4G capability
 

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Yabba Dabba Doo!
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Godspeed, dchamero! Hope all goes smoothly!
 
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