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Well, for those of us who think BMW customer service is not exactly up to par, I found out yesterday that Audi ain't far behind.
My friend Jeff and I picked up his new shiny Laser Red/Onyx Leather S4 with tiptronic from a local dealer. Needless to say, they screwed up the paperwork and logistics of the pickup. We were there for hours on the hottest day of the year, not to mention our only day off.
Once, ready to go, the radio would not work....they had to take it out and replace a fuse. Then, I noticed a bunch of scratches on the aluminum gear selector console that were incurred during the radio fix. that part had to be ordered for future replacement.
They got the car with pre-drilled holes in the front bumper for the license plate holder which could not be undone without a paint-matched trim piece. The dealer would not even throw in a "customized" license plate frame or insert for the trouble. At least BMW will supply the replacement bump strip!
On top of that, the driver's side floormat was missing and had to be ordered as well.
We had to fight hand over fist for a set of wheel locks. ($89 Audi retail)
Well, for a car just a hair under MSRP, I think they could have done a lot more. I felt better, albeit it's not right, about BMW because I think they try a little harder than this dealer was yesterday.
The car was one of the few he could get a hold of and for that reason he put up with all this. Otherwise, he's quite happy with his purchase.
Will post pics eventually!
My friend Jeff and I picked up his new shiny Laser Red/Onyx Leather S4 with tiptronic from a local dealer. Needless to say, they screwed up the paperwork and logistics of the pickup. We were there for hours on the hottest day of the year, not to mention our only day off.
Once, ready to go, the radio would not work....they had to take it out and replace a fuse. Then, I noticed a bunch of scratches on the aluminum gear selector console that were incurred during the radio fix. that part had to be ordered for future replacement.
They got the car with pre-drilled holes in the front bumper for the license plate holder which could not be undone without a paint-matched trim piece. The dealer would not even throw in a "customized" license plate frame or insert for the trouble. At least BMW will supply the replacement bump strip!
On top of that, the driver's side floormat was missing and had to be ordered as well.
We had to fight hand over fist for a set of wheel locks. ($89 Audi retail)
Well, for a car just a hair under MSRP, I think they could have done a lot more. I felt better, albeit it's not right, about BMW because I think they try a little harder than this dealer was yesterday.
The car was one of the few he could get a hold of and for that reason he put up with all this. Otherwise, he's quite happy with his purchase.
Will post pics eventually!