This almost belongs in the rant but I'm not gunna double post it
As a catch up for those who don't know, The door/window seals on my 330Ci were falling apart and hanging from the roof/window area. I called the dealer to inquire about the warranty repair and the dealer responded "If they bother you, just cut them off" ... You tell me!
Well a little further into the conversation I was making an appointment to have them repaired which they scheduled for 1 week out so that they would be able to order the 2 door seals in. So I figured while the car was in the shop, I would have 4 new tires and an alignment done... With that said, here goes:
Took the car in 8:30 AM on Wed morning... Sat down with the service advisor and gave her a list of items on paper that I was there for... 2 new door seals, mount/bal 4 new tires, 4 wheel alignment, and in big bold letters the statement "Please do not wash car" She took my document and listed those items on the work order including the "Do not wash car". Finishing up, I stepped out side and noticed there were 18 MB's and 2 BMW's in the service line waiting to go back for service. Needless to say, I got a Suzuki SL7 loaner! (I'm not *****ing yet)
Call at 2 PM from dealer... "sorry but they sent the wrong door seal and so we will reorder and have that for you tomorrow, btw, when we put the car on the alignment rack your car was too far out to be aligned and you will need 2 new "thrust end bushings" :dunno: which we will replace tomorrow also." OK so what am I gunna do? I said, fine do whatever.
Last night, about 7 PM... neighbor comes over... what is with this Suzuki? You don't have a BMW anymore? (embarrassed & a lil pissed now
Today: I called the dealer at about 12:30 to find out what time to pickup my car, they said 2 would be fine. I had some stuff to do, like buy $2.20 worth of gas for the loaner and I headed out. Got to the dealer at 1:30 and the advisor said "we have a little problem, do you have another key for your car with you?" Of course I don't and I asked why... "Well, when they sent your car back for WASHING (omg) the kid locked your keys in the car... RUNNING and when he tried to get in the car he broke your door handle off" OMG WTF????? OK so my car has been idling for say 30 minutes now and it takes me 40 minutes each way to go home, get the other key and get back. On my way back (no I have been gone 45 minutes and we know the car had been idling for 30 before) I called the dealer to see if they had figured our how to get in the car and they said no. (mind you, when I heard about this the first thing I asked was if they had called road side assistance to come open it and they said they couldn't get into a locked car without the key.. will someone tell me what good road side assist is then?) OK OK so I get back there and they say, oh, we just got into it (guess they found a thug to jack my car) and it's in service for the handle repair. (Elapsed idle time - about 1.5 hours) I'm like, OK I have to see my car NOW!! So I just walk back there, It's sitting in a bay with dried soap all over it!! I was like, well why didn't they finish washing the car.. what's with the soap and spots? "Oh well the kid that broke your handle was so upset that he didn't finish cleaning your car" Are you kidding me? The car is there.. doing nothing (but running) and he couldn't just wash the damn thing? OK 1st off, get me a German car! I am not driving this Suzuki anymore! (I'm in a Ford Explorer now... UGH) and 2nd fix this car back to perfect condition! (I really had to just get out of there before I got anymore upset... I'm really not like that, I haven't been this pissed in years.. I was seeing red!)
Here is my door handle mod:
So now, they order the new handle and "should" get it tomorrow, they will then paint it and install. So now I figure, great, let's see how much more damage we can do taking the door panel off and re-installing it without misalignment or rattles. And then the kid that did this gets another wack at it when he has to clean the soap spots off!
To be continued I'm sure!!