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Discussion Starter #1
I posted on general question page but not many replies so I came here.

This is an otherwise beautiful brand new 440 I drove back three weeks ago. Then I found the license plate was installed uneven. (they never asked if I want a front tag) After removing bracket, I found the holes on M sport bumper were so sloppily drilled that one hole is way off center and sits alomost to touch the bumper crease. Besides there are two other divots.

IMG_8392.jpg

as a result of sloppy holes one side of license plate tilts up.

I came to dealer and they sent me to their collision center. I thought they planned to replace the bumper. But finally the guys in collision center only cut the screw holes on bracket to be larger and used washers and larger screws to tilt the bracket to the other way, and adapt it to the crooked holes on bumper.


Final look is like
IMG_8396.jpg

I removed stupid dealer ad frame and installed a black one but it still look ugly by sitting higher than bumper crease
IMG_8522.jpg

Now the front tag is even, but because one hole is very close to bumper upper crease,the hacked bracket sits now higher than normal. It extended out of bumper crease and starts to block kidney grilles.

I feel frustrated that they treated $60k new car like this. Am I over reacting or OCD? What should I do? Should I push them to replace the bumper and then leave it without plate at all. but I doubt dealer will do it.

Thanks for any suggestions
 

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I would of raised holy hell when I came to pick it up and saw something like that.

It's like people who install bumper stickers by just bending over and not kneeling to get them straight. No I don't have any bumper stickers on the car. They get stuck onto the garbage pickup container.
 

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They should have asked you if you wanted a front plate first. It***8217;s down to their poor workmanship therefore I would ask them to replace the bumper
 

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Poor workmanship

They should have asked you if you wanted a front plate first. It's down to their poor workmanship therefore I would ask them to replace the bumper
+1

I suspect this task was left to someone low in the service food chain and on their own/without supervision or follow-up.

The customer should not have to bear the burden of poor workmanship and (ESPECIALLY on A NEW BMW) a hacked fix is not acceptable.


1. I would NOT settle for a patched up / fix - the front fascia should be replaced and refinished to "NEW CAR QUALITY"!
2. IF you choose to fit a front plate you might consider fitting your plate frame to the plate with flush bolts (so they don't protrude in the back) and using 3M Body & Trim Tape to fix it to your bumper - placing it EXACTLY where you want it. The tape is typically used to attach body parts and trim and properly used is a very very secure way to fasten the plate to the front bumper w/o requiring any holes to be drilled.
3. On one of my previous BMWs I had the front plate attached that way - stuck for 5+ years and more than a few car washes.
4. IF you decide to do it this way and if your dealer replaces the front bumper try to wait until the repaint finish has "cured" for 2-3 weeks so when the tape/plate is removed it doesn't pull any painted finish!
 

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Discussion Starter #5 (Edited)
I am not sure if dealer would agree to "replace" the bumper.

It looked like I missed the best chance to push them to replace the bumper. I should have asked that the first time I came to them for the issue. Even their service people frowned when he looked at sloppy holes on bumper and paint divots.
They then refereed me to their authorized body shop but didn't say what they were going to do. Then it ended up body shop said dealer didn't agree to replace bumper they were going to hack the bracket and re-attach it evenly. It took them 10 mins to send me away.

I heard a new, factory painted one costs more than $2k. So I am thinking how much time and efforts should I spend to push them that way....

I am not even sure if they want to fill the holes and blend the paint. how does that work? Some people say if not sanding off the paint over entire bumper and applying primer, the "blending" work won't look good and the hole filler part reflects light differently from other part so quite noticeable.
it is also said the filler into the hole won't last and finally pop up one day...




+1

I suspect this task was left to someone low in the service food chain and on their own/without supervision or follow-up.

The customer should not have to bear the burden of poor workmanship and (ESPECIALLY on A NEW BMW) a hacked fix is not acceptable.


1. I would NOT settle for a patched up / fix - the front fascia should be replaced and refinished to "NEW CAR QUALITY"!
2. IF you choose to fit a front plate you might consider fitting your plate frame to the plate with flush bolts (so they don't protrude in the back) and using 3M Body & Trim Tape to fix it to your bumper - placing it EXACTLY where you want it. The tape is typically used to attach body parts and trim and properly used is a very very secure way to fasten the plate to the front bumper w/o requiring any holes to be drilled.
3. On one of my previous BMWs I had the front plate attached that way - stuck for 5+ years and more than a few car washes.
4. IF you decide to do it this way and if your dealer replaces the front bumper try to wait until the repaint finish has "cured" for 2-3 weeks so when the tape/plate is removed it doesn't pull any painted finish!
 

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You don't say when you initially picked up the car, but I hope you haven't missed your window of opportunity. There are adhesives for plastic that are extremely strong - I wouldn't worry about a "filler" falling out. I'd be more concerned about paint matching/blending. If the dealership does this type of butcher work, who know about their "authorized body shop." You might need to use them for this occasion, but I hope you have options (especially for dealer service) for the future Please keep us apprised!
 

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Discussion Starter #7
I picked up the car 3 weeks ago.

I see their "authorized body shop" is a "BMW certified" collision center just besides their show room.

concern is even they agree to fix the bumper (I just don't think they would get a new bumper for me), does it need to repaint the entire bumper or only on top of filled holes and blend...





You don't say when you initially picked up the car, but I hope you haven't missed your window of opportunity. There are adhesives for plastic that are extremely strong - I wouldn't worry about a "filler" falling out. I'd be more concerned about paint matching/blending. If the dealership does this type of butcher work, who know about their "authorized body shop." You might need to use them for this occasion, but I hope you have options (especially for dealer service) for the future Please keep us apprised!
 

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Wow

If they do this to every car they sell, how are they keeping anyone happy?

This must be a onetime screwup and they should be able to fix it properly, when you go back and complain ask the service writer what he would accept if it was his new $60,000 car. I***8217;m sure he***8217;d expect a new bumper cover.

The cost should be coming out of the pay check of the idiot who did it.
 

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Discussion Starter #9
There were no other M sport 440s in their lot.

The only remaining 2019 440 in their stock has No front tag attached as shown in their web page.

If they do this to every car they sell, how are they keeping anyone happy?

This must be a onetime screwup and they should be able to fix it properly, when you go back and complain ask the service writer what he would accept if it was his new $60,000 car. I'm sure he'd expect a new bumper cover.

The cost should be coming out of the pay check of the idiot who did it.
 

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Let me guess. Millennial?

The buck stops with you. You had the right to thoroughly inspect the car before you signed the retail sales contract or the lease agreement. You could easily have refused delivery. Most of us would have gone that route, and the dealer would either have repaired the bumper or ordered you a new car..

Is it wrong? Yes. Is it infuriating? Yes. Should it have been delivered that way? Hell, no. But you lost any and all negotiating leverage by accepting the car as is. Ding them on the CSI survey, chalk it up to a learning experience and move on.
 

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Discussion Starter #11
yes, you are right. I should have walked around the car when I took delivery. They kept me busy signing their documents while my new car was in preparation for delivery. This was my first BMW and my last car had a front plate holder so I never thought this thing could go wrong. Maybe this was the first time I went into a "sport" car with a bumper not designed for California plate. Later on I started to notice that so many cars on road run even without a front tag. and now I understand why.

my concerns is what would be a "repair" to bumper holes? Will that putty and repaint thing finally work and restore everything back to like new and I can't even notice there were holes there?

I doubt dealer would agree to replace it with a new factory painted bumper. That is more than 2k.




Let me guess. Millennial?

The buck stops with you. You had the right to thoroughly inspect the car before you signed the retail sales contract or the lease agreement. You could easily have refused delivery. Most of us would have gone that route, and the dealer would either have repaired the bumper or ordered you a new car..

Is it wrong? Yes. Is it infuriating? Yes. Should it have been delivered that way? Hell, no. But you lost any and all negotiating leverage by accepting the car as is. Ding them on the CSI survey, chalk it up to a learning experience and move on.
 

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Wow that is total garbage work. Fill/repaint would be a reasonable request at this point but I would have refused it from the start.

Life will go on, lesson learned - don't let anybody walk all over you.
 

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I would escalate your concerns to the GM of the dealership. If this is your first BMW, you may not know that a very significant part of the dealership's compensation comes via bonus, and that bonus is highly dependent on the CSI scores you give them in your post-delivery service. If you haven't already completed that survey, you still have leverage over the dealership. I would contact the GM, calmly and professionally explain your concerns, and see what he will offer you.

If he is sympathetic, but offers nothing, take that as a sign: you do NOT want to bring your BMW there for service.
 

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Discussion Starter #15
My concern is will a patch/fill and repaint/blend work fix the bumper hole like new?
Some people told me Audi dealership never repair bumper but just replace factory painted one even for small scratches since blend and match won't work well

I would escalate your concerns to the GM of the dealership. If this is your first BMW, you may not know that a very significant part of the dealership's compensation comes via bonus, and that bonus is highly dependent on the CSI scores you give them in your post-delivery service. If you haven't already completed that survey, you still have leverage over the dealership. I would contact the GM, calmly and professionally explain your concerns, and see what he will offer you.

If he is sympathetic, but offers nothing, take that as a sign: you do NOT want to bring your BMW there for service.
 

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My concern is will a patch/fill and repaint/blend work fix the bumper hole like new?
It won't. The only option to restore the bumper cover to "like new" would be a complete replacement.

As luigi524td mentioned, patching/filling the holes combined with repaint is a hack job and completely unacceptable. And as quackbury mentioned, it would be prudent to speak with your dealership's general manager and remain firm requesting either a replacement bumper cover or an exchange of the car you purchased for a new, unmolested 440i.

Best wishes!
 

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Discussion Starter #17
I highly doubt dealership would agree many proposal to replace entire bumper with a factory painted new one (would cost them more than $2000)

I just thinking of any compromised settlement. I see in bimmerpost forum some people get hole filled and repaint (not just repaint around the hole but sand the entire bumper and repaint)
yes, this sounds ugly solution to sand off beautiful factory paint done by computer and robots in a clean room and apply some after market painting job in a dirty open air body shop.

I did this kind of impairment before. I replaced the front fender of my previous car after an accident. The body shop did a good job to match the color. I didn't notice any different except that if I took a close look, I could see small particles, dusts, and even short hairs embedded in paints. But if don't put my eye a few inches close to new paint, I really couldn't tell it had been repainted.


It won't. The only option to restore the bumper cover to "like new" would be a complete replacement.

As luigi524td mentioned, patching/filling the holes combined with repaint is a hack job and completely unacceptable. And as quackbury mentioned, it would be prudent to speak with your dealership's general manager and remain firm requesting either a replacement bumper cover or an exchange of the car you purchased for a new, unmolested 440i.

Best wishes!
 

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(1) I highly doubt dealership would agree many proposal to replace entire bumper with a factory painted new one (would cost them more than $2000)

(2) I just thinking of any compromised settlement.

(3) I did this kind of impairment before. I replaced the front fender of my previous car after an accident. The body shop did a good job to match the color. I didn't notice any different except that if I took a close look, I could see small particles, dusts, and even short hairs embedded in paints. But if don't put my eye a few inches close to new paint, I really couldn't tell it had been repainted.
(1) You bought a new car, unadulterated. You have a warranty. BMW is responsible for fixing it, to factory spec. And no, the front facia does not cost $2K. W/paint, it is more like $1K. High end manufacturers now deliberately put plastic facias around the car, just so they can replace and paint inexpensively.
Demand that the bumper be made factory spec new, or replaced.

(2) Don't shoot yourself in the foot before hand. You have rights. Just start up the chain of command, all the way to BMW USA, until you get pushed off or get satisfaction. Small claims court is an option. Remember to serve the summons to the owner of the dealership or corporate executive listed on the state corporation papers and no one else. Employees are not responsible.

(3) Also unexceptable. But that is why I personally inspect the facility before handing over the keys. And, I get multiple referrals & read Yelp.

Lastly, plastic bumpers can be patched (rewelded) to fill in the holes. And the color can be matched perfectly, by a competent body shop.
In my draconian dictatorship of CA, dealers are required by law, to install a front plate, before delivering a car. However, almost everyone, will look the other way, if the customer asks them ahead of time, not to install the front plate (me for one). (Yes, I have paid for a couple fixit tickets. I consider it my drive on CA roads tax.)
 

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Go to the GM of the Dealer!!

You bought that car brand new. You have every right to expect a perfectly mounted front plate holder. They should do whatever necessary to make it clean and right. Generally BMW dealer service centers have specialists who deal with botched jobs performed by their regular line staff.

I know this because I bought a used BMW e39 back in 2007 from a high-end used car lot. The car was still under warranty (<50k miles/<years old). It had a known issue with the audio display that dealers were addressing by replacing the head unit (LED dropouts).

When I went to pick up my car, the head unit had been replaced but there were scratches on the wood laminate dash panels, the leather portion of the shift knob and a metal pry bar was laying on the floor. (Wrong tool for interior panel work/should be plastic to prevent scratching). Oh, and the volume knob on the head unit was loose.

I took the car as-was since I needed it for weekend driving and no management was around.

I called the following Monday. The dealer made an appointment for me with a service-complaint specialist that gave me the royal treatment.... loaner, etc for 4-5 days. They replaced the effected wood panel, along with yet another head unit and the entire shift lever. It was itemized as a >$4,400 job, roughly the same cost as replacing your front bumper.

Very similar scenario as suggested by another poster... rookie mechanic assigned to what was perceived as a minor/simple repair.

Should be a piece of cake. Good luck.
 
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