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What does PUMA mean? And does it refer to warranty service only? Trying to learn the lingo...
PuMA is a worldwide BMW database of all reported problems and most with the their appropriate fixes. I think the acronym means Problem and Measures management Aftersales or in German: Problem und Mebnahmenmanagement Aftersales.
 

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E65/E66 Helper Man.......
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if you vehicle has been at the dealer for certain issues that need authorization from higher power, or the tech is having a problem and needs engineers higher up to give their input, a puma case is opened... i'm not sure if it pertains only to warranty or not... your dealer will submit the information to open the case... corporate offices will communicate a resolution etc etc... i believe warranty repairs must also be approved via puma...
 
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