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I broke off a stud changing the water pump on my wife's Gen II Explorer. The car had over 200k miles and I wasn't about to do a lot of work just to change the water pump. I was working on a master's and didn't have the time to change the motor for a remanufactured one, so I had a local shop do it. At the first attempt to pick it up I noticed that the fan shroud was missing and the windows no longer worked. After I took it home the second time, I noticed that some of the parts on the throttle body were missing fasteners so back it went, two or three more times. A couple of years later I'm still finding things loose under the hood. The list of problems is two pages long. When I gave them a bad review on Yelp, Yelp downgraded it for some reason, along with most of the other negative reviews.

The lesson is never trust Yelp.
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