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Just ordered the MMI Prime from Bimmer Tech. I have a 2016 328d. hopefully the install goes smoothly. I wanted to upgrade to ID6 but with a touchscreen and touch controller it would be over $3,000. I'll try this out first. Any tips or tricks for installing? Anyone had to install it behind their glovebox?
 
I do not recommend this product. I got the mmi prime for my 2014 f10 m5. Installed everything correctly myself which was not very difficult and it was confirmed by bimmertech that I installed correctly after sending them pictures. Product did not work as screen was black. They agreed they sent me a defective product and were willing to send me a new one for free. But at this point I was done with them and wanted a refund. They charged me 30% restocking fee and wanted me to pay to ship it back to them! This is in there terms and conditions but it’s egregious! I negotiated with them and they lowered it down to 20% and paid for the shipping. But there were some tiny minor scratches so they charged me the full 30% restocking fee! That’s $225 restocking fee on a $750 product that didn’t work! Horrible policy! I went with ZZ2 which doesn’t have the reported audio issues that bimmertech has. Had it professionally installed (that’s the only option) but it works perfectly! Don’t buy bimmertech!
 
Discussion starter · #25 ·
I do not recommend this product. I got the mmi prime for my 2014 f10 m5. Installed everything correctly myself which was not very difficult and it was confirmed by bimmertech that I installed correctly after sending them pictures. Product did not work as screen was black. They agreed they sent me a defective product and were willing to send me a new one for free. But at this point I was done with them and wanted a refund. They charged me 30% restocking fee and wanted me to pay to ship it back to them! This is in there terms and conditions but it’s egregious! I negotiated with them and they lowered it down to 20% and paid for the shipping. But there were some tiny minor scratches so they charged me the full 30% restocking fee! That’s $225 restocking fee on a $750 product that didn’t work! Horrible policy! I went with ZZ2 which doesn’t have the reported audio issues that bimmertech has. Had it professionally installed (that’s the only option) but it works perfectly! Don’t buy bimmertech!
My installation error was that I thought the two video cables were interchangeable, but for some reason they are not. Besides that, the product worked and a swap out is pretty easy, because you have all the wiring done so you just replace the MMI unit itself. They have always treated me very well and I’m sorry things didn’t work out for you.
 
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