Thanks Matt. It wasn't just the Nav, I didn't get full tank of gas either. On my way out of the dealership, I heard a ding and noticed the Fuel Reserve warning. I called the CA and told him how could he miss the pre-delivery checklist. He was rather embarrassed and he asked me to send him the gas receipt. He also sent a loaner with their driver all the way to my house to bring back my car to the dealership. Next eve my SAV was dropped off right on my driveway. He also called to tell me that he has added me to the VVIP list and whenever I need a loaner, they would send the driver to get my car to the dealership and deliver the loaner to my house/office. Considering the dealership is a good 40+mile drive I'm very impressed! All credit to you, I wouldn't have found out anything like a pre-delivery checklist.